Product cards disabled when a picture is attached to a tweet


#1

We have noticed that product cards are not displayed when a picture is attached to the tweet. Is this by design? How can be enable both?

Example:

  1. Tweet with a link: https://twitter.com/savvy_test/statuses/393154509931024384 The product card works here.
  2. Tweet with a picture and a link to the product card: https://twitter.com/savvy_test/statuses/393151948905807872

#2

Can you do me a favor and try reversing the order of the URLs?

Thanks!


#3

We are using Update With Media API to upload the picture and are including the product card URL in tweet text. We don’t have control over the order.


#4

@rchoi … any suggestions?


#5

At this point, I don’t have any. I believe the ordering of the URLs is what matters in which card gets generated. If the tool does it a certain way, I might suggest doing it manually the opposite way.


#6

I tried doing this from the website. The interface does not allow me to change the order either. Here are my steps

  1. Compose a tweet
  2. Add the following text to the tweet
    Canon PowerShot A640 10MP Digital Camera with 4x Optical Zoom
    http://www.staging.savvy1.com/products/52602d34272048f490000002
  3. Attach an image to the tweet

#7

Sorry for the delay. At this point, I suggest you contact the tool provider, as they might have more insight and can help you change the ordering.