Product card validates but request approval button is disabled


#1

I’ve validated and been approved for a summary card for motorsportreg.com and they are working here:

I would like to instead use the product card type as we are selling tickets to events using label1 for dates and label2 for venue/location. You can see the meta tags at this URL:

http://www.motorsportreg.com/events/sebring-sensation-by-track-guys-intl-raceway-southern-476662?card=true

At the moment, the ?card=true triggers the product card type, while without that param, it serves a regular summary card. I’m doing it this way to try to debug the situation. When I pass the above URL into the validator, it validates with all green circles however the “request approval” button is disabled and cannot be clicked with a message saying “*.motorsportreg.com not approved”.

What do I need to do in order to get the request approval button to work for the product type?

Thanks!


#2

Ping? Help?


#3

Hi @twitter, I’m wondering how I get this resolved? It’s been two weeks since my original reply, I see lots of other answers posted here. Surely, someone knows the answer to this?


#4

Hello,

Sorry for the delay in coming back to you. Could you please add an image URL for twitter:image and try again? This field is required.

Read more about [node:15978] and let us know if you need further help.


#5

Thanks @romainhuet - we dynamically output the image tag if we have one but we won’t always have one. As it’s a new feature (to include the image), not many events have one yet. Is it mandatory to have it every time?


#6

Thanks for the note. Product Cards require an image indeed, contrary to some other types like Summary Cards where it is not mandatory.

Alternatively, is this a way you could link to a nice placeholder image until you have a custom image to display in twitter:image for a particular URL?


#7

I am trying to get a large summary card.

I have filled in the image field and all the required (and non-required fields). In the preview area everything is green but when I try to validate it says that I have an invalid url and that the twitter title is not good.
Also, it will not approve my site and the request approval button is also disabled.

Please help. Thanks.

I don’t have the website as my website on twitter yet. Don’t know if that’s an issue.


#8

It may be because your site is not allowing access from our crawlers.

Check here for ASNUM info:

https://dev.twitter.com/docs/cards/troubleshooting#When_I_validate_I_get_the_message_exceeded_15.seconds_to_pink-floyd_while_waiting_for_a_response_for_the_request_including_retries_if_applicable

Also, you can give us your URL and we might be able to debug.

Thanks!


#9

@romainhuet - that fixed it for me, just following up to say thanks and we have it working.

However, it does seem that the twitter:image meta tag does not support protocol-less URLs, e.g.:

//d3ge4jkgt7annv.cloudfront.net/gfx/og/autocross.jpg

?

Brian