Player is not a valid card type

video
player

#1

I’m attempting to whitelist my domain for a player card for twitter but receiving the error ERROR: player is not a valid card type. When validating, it says Unable to render Card preview and the following logs display:

INFO:  Page fetched successfully
INFO:  32 metatags were found
INFO:  twitter:card = player tag found
WARN:  Not whitelisted
  • I’ve checked all meta tag links are working properly
  • I’ve added the content-type meta tag
  • I’ve created a simple page with only a video player for the iframe

Everything looks right to me and I’m not sure what else to try. The validator returns this JSON when I press the preview button:

{
	"isInternalError": false,
	"lastHop": "https:\/\/example.com",
	"whitelistInfo": {
		"whitelistDomainPattern": "*.example.com",
		"cardType": "player",
		"contactName": "Angela Kinder",
		"contactEmail": "angela@example.com",
		"contactScreenName": "angi_kindr",
		"url": "https:\/\/example.com",
		"isWhitelisted": false,
		"succeed": true,
		"updatedAtMsec": null,
		"status": null,
		"isPending": false,
		"isRejected": false,
		"isApproved": false,
		"isNew": true,
		"statusUpdateTime": null
	},
	"card": null,
	"cardName": "player",
	"errors": {
		"Card error": "Not whitelisted"
	},
	"warnings": {},
	"fcErrors": {},
	"fcWarnings": {},
	"status": "Excluded",
	"urlResolutionStatus": "Ok",
	"metaTags": {
		"og:image:height": "720",
		"fb:app_id": "142996899737603",
		"content-type": "text\/html; charset=UTF-8",
		"og:video:height": "720",
		"og:description": "example.com made me a video\u2026",
		"og:video:type": "video\/mp4",
		"twitter:player:height": "720",
		"og:title": "example.com Year In Review",
		"twitter:url": "https:\/\/example.com",
		"twitter:title": "Here\u2019s the video @example made showing where my reviews went in 2017 https:\/\/example.com\/ #YearInReview",
		"og:video:secure_url": "https:\/\/example.cloudfront.net\/defaults\/share_vid.mp4",
		"twitter:card": "player",
		"og:video:width": "1280",
		"mobile-web-app-capable": "yes",
		"og:video": "https:\/\/example.cloudfront.net\/defaults\/share_vid.mp4",
		"twitter:site": "@example",
		"og:image:alt": "example.com Year In Review",
		"description": "example.com made me a video showing where my reviews went in 2017. Check it out!",
		"twitter:site:domain": "example.com",
		"og:type": "website",
		"twitter:desc": "example.com made me a video showing where my reviews went in 2017. Check it out!",
		"og:site_name": "example.com Year In Review",
		"viewport": "width=device-width",
		"twitter:image": "https:\/\/example.cloudfront.net\/defaults\/share_image.jpg",
		"og:url": "https:\/\/example.com\/",
		"og:image": "https:\/\/example.cloudfront.net\/defaults\/share_image.jpg",
		"twitter:image:id": "mis:\/\/948567682709893120",
		"og:video:url": "https:\/\/example.cloudfront.net\/defaults\/share_vid.mp4",
		"twitter:player:width": "1280",
		"og:image:width": "1280",
		"og:image:id": "mis:\/\/948567682709893120",
		"og:locale": "en_US",
		"twitter:player": "https:\/\/example.com\/iframe.html?vid_url=https:\/\/example.cloudfront.net\/defaults\/share_vid.mp4&img_url=https:\/\/example.cloudfront.net\/defaults\/share_image.jpg"
	},
	"hasStagingCard": false,
	"redirected": false
}

Twitter Card Validator Not Allowing Player Card To Be Submitted for Approval
#2

It looks like you need to request approval for your player card via the validator.


#3

As mentioned, the whitelist approval doesn’t work and just returns ERROR: player is not a valid card type


#4

We’re having the same issue. Unable to even request approval.


#5

@andypiper ^


#6

We are aware and investigating.


#7

Please retry your whitelist applications. Thanks.


closed #8