Player card - video error on Android



I have sent a request to whitelist domain - the new video provider.
Here is an embed example of player

It works on desktop, iOS and Android as well but the request was rejected with this reason:

Your card loads on desktop and iOS, but not on Android.

I have written to support to provide me more information. They have tested it on LG Nexus 4 and it doesn’t work.

But we have tested on Samsung Galaxy Nexus, Samsung S3 Mini, LG G3 and LG Nexus 4 too and the player works in all basic browsers (native, Firefox, Chrome).

So, I don’t know where the problem is. Can someone help me to find the problem? Or how is it possible to be validated.





It is solved now…


Hi there. I am having the same problem. How did you solve yours please?