Player Card rejected for whitelisting without reason




An hour ago, I submitted a card for whitelist approval for our (Matter and Form Inc.'s) embedded player for BevelPix. Within half an hour (very quick turn around time!), the status was updated to “rejected” but without a given reason, either in the Card Validator, or as a response to the email address provided. :frowning:

I believe our card follows the Player Card guidelines, and passes validation (all meta tags seem to be parsed correctly), so I was hoping for some guidance on how we can have our player card whitelisted.

The url requested for whitelisting is: *, using this url as the sample: The content that the iframe is set to load is

Here is a copy-paste of the page’s head, pretty-printed:

	<meta name="twitter:card"
	      content="player" />
	<meta name="twitter:site"
	      content="@MatterAndForm" />
	<meta name="twitter:title"
	      content="Paard 3 OBJ" />
	<meta name="twitter:description"
	      content="Dark Horse- 1 scan- 10-5 meshing- diffuse light" />
	<meta name="twitter:player"
	      content="" />
	<meta name="twitter:player:width"
	      content="912" />
	<meta name="twitter:player:height"
	      content="480" />
	<meta name="twitter:image"
	      content="" />
	<meta name="twitter:image:width"
	      content="912" />
	<meta name="twitter:image:height"
	      content="480" />
	<meta name="twitter:image:alt"
	      content="The thumbnail of a 3D Creation on BevelPix" />
	<meta property="og:type"
	      content="article" />
	<meta property="og:site_name"
	      content="BevelPix" />
	<meta property="fb:app_id"
	      content="1406311389696548" />
	<meta property="og:title"
	      content="Paard 3 OBJ" />
	<meta property="og:url"
	      content="" />
	<meta property="article:published_time"
	      content="2016-09-18T18:54:04.267Z" />
	<meta property="og:image"
	      content="" />
	<meta property="og:image:width"
	      content="912" />
	<meta property="og:image:height"
	      content="480" />
	<meta property="og:description"
	      "Dark Horse- 1 scan- 10-5 meshing- diffuse light" />
	<meta property="article:tag"
	      content="cre83d" />

Any help would be greatly appreciated.


First of all, I’m sorry that this wasn’t communicated well. That’s something I’d like for us to be able to improve on.

Your card / content is really cool, but it does contravene two of the key rules about Player cards:

  • Do not circumvent the intended use of the Card. Player Cards are reserved for linear audio and video consumption only.
  • Do not build end-to-end interactive experiences inside the video or audio player …

Basically, the player card is not intended for stop / interact / rotate style use like this - it is for linear playing content only. Apologies if this was not your hoped-for use case, but this is most likely to be the reason that the card was rejected.


Hey Andy! Thanks for the response and feedback about the content.

So, way back, we had originally implemented our card as a Large Image card type, in order to play within the guidelines.

However, yesterday, we saw that a similar service, Sketchfab, had announced that they’ve managed to implement their embeddable 3D viewer as a Player Card. You can see the functionality in this tweet. (See that they have stop/rotate interactions implemented).

Seeing this, we felt that a precedent was set, allowing non-linear media (i.e. 3D content) to be displayed as a Player Card. We’re wondering if it’s possible for our whitelist status to be reviewed with extra consideration, in light of this.


Thanks for the note - I’m not able to comment on specific products or apps here, for various reasons including privacy. I’ll certainly ask around about this, as I was not aware of any policy change in this area.


Thanks very much Andy. Looking forward to hearing an update regarding this! :slight_smile:


Hey Andy. Sorry to pester you, but have you had a chance to investigate if there was a policy change, and if Twitter would allow our 3D viewable media to be embedded in a Player Card, as they have for SketchFab?


We’re still investigating this situation. Thanks for your patience.


(Bumping this thread to prevent it from getting locked)

Hey @andypiper, any updates? If not, is there another contact at Twitter for us to discuss this issue with? We’re really keen to get our player card working on Twitter.

Edit: So I just resubmitted the card for approval, and it has now been whitelisted! Excellent news. Thank you, Andy, if you had any part in this!


Apologies, but I was on vacation for a week or so. I’ll check with the teams involved when I’m back in the office.


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