Pbs.twimg - frozen progress window blocking access to account


Hi, can anyone tell me how to get Twitter support for some one ELSE who cannot access Twitter support because a lightbox is overlaying their account and they cannot enter Twitter at all at the moment. This is a group doing earthquake response in Nepal and need assistance ASAP as Twitter is the only social media they use to report to their supporters. They said they are seeing “pbs.twimg” in the lightbox. I thought maybe something happened when they were uploading an image that caused everything to freeze. Where can they or I go to get help? Thanks :smile: