Last week we got a burst of traffic and our production app was restricted by twitter by their automated systems. This has happened a few times before and usually an email fixes it in three minutes (maybe an automated system too?). This time it got restricted again shortly after becoming unrestricted and we received a different email saying it requires a more in-depth response to get unrestricted. Naturally, we replied with the information they requested.
Fast-forward 8 days. I’ve emailed their support several times and tried their various twitter handles but I don’t seem to be able to get any response. I’m at the end of my rope here trying to get any kind of action from them. I don’t even know if their secondary restriction system is broken and my emails are going to /dev/null. Anyone got any ideas?