Not getting help with a Trademark violation



I have been trying with no response to contact twitter in regards to my ticket number 14974814. I was instructed to fax Twitter my information (within a 48 hour window), business card, and Photo ID. I have tried twice, once with no response and a second time the fax number didn’t work at all. I have also emailed the information. My business name, which I own the trademark on (and have provided the information to prove that twice now) has not been returned to me, yet, nor have I received any response at all from the Twitter team other than the automated email telling me to fax the information (again, I tried, does not work).

Please instruct me on the best way to go about resolving this situation. They seem to have dead ends to every way to contact help with this.

Thank you for your time.