Not able to pull followers


I am trying to pull followers for a page with an API call from this endpoint:
However I am receiving 0 followers for a specific page and account.

The same call manages to pull the metric for other pages and accounts, but for this specific page it doesn’t work - hence I believe its a permissions issue.

The user I am using was granted permissions to the page, but it could be that it has some limitations, as when looking at the account options - they vary from its original account, to the account I’m trying to pull the followers from.

The options in the account the user was shared with:

The options in the original account of the user - has more options:

I think this should be added with more information - hence please provide me a private channel to share further information on the specific account.

Thank you