Thank you very much for your reply. The payment is more than $3,000. I’m sure it’s above Marketplace threshold limits. Could you please elaborate on how do I “CC the support alias”? I have written several emails CC-ing to email@example.com and firstname.lastname@example.org and never got any response, not even automated ones with some “case number”.
I have noticed another strange behaviour. The new “validation” mechanism fails to validate W9 for US LLC if the “name field” shows person’s name. It only allows “name field” to contain business name, but that is incorrect. There is another field for business name. I guess people who wrote the validation code don’t know the specifics of US LLCs. Regardless I “validated” my payment information awhile ago. Perhaps the new payment system isn’t simply working and thus the silence from the support team. A year ago whenever I had any question the support team’s response was always quick and helpful. Now - total silence.