No image in summary large cards


#1

Description of issue: In tweets from the last two days, suddenly no images are displayed.

URL affected (must be public): https://www.zetland.dk/historie/se6EL7lk-aoGnrpX6-20ae2

Troubleshooting steps attempted [note that we will not prioritise posts unless there is evidence of following the troubleshooting guides]: meta tags are there for twitterbot, image is in the proper url, validator works, ssl works

It started suddenly two days ago - see @zetlandmagasin for posts - without us changing anything. Images are also similar to previous images.
Why could this be?


#2

Just tried this URL in the validator and it works just fine. What are Tweet IDs the exhibit the issue?


#3

Hi Andy,

Yes, as I also mention in the ticket, all diagnostics seem fine. …but the image is not showing in the post.

It goes for all tweets from the account @zetlandmagasin sine January 8th. For example this one: https://twitter.com/ZetlandMagasin/status/1083300041945686021

All the best,


Tav Klitgaard

Head of Product


Zetland_

Bygmestervej 2, 1. floor
2400 København NV

Denmark

phone: +45 5190 9850
skype: tavklitgaard

zetland.dk



#4

That Tweet has been deleted, so I’m unable to check. I’m seeing a number of Tweets in the timeline of that account that have images attached, and I’m not sure whether you’ve done that to “circumvent” the perceived issue, but I can confirm that I Tweeted the URL you initially reported, did not also add an image, and a card was posted on my test account. Note that if an image is attached to a Tweet, then a card from an associated URL will not also be displayed.


#5

Ugh, yes, I just confirmed with the guy running the account: he deleted that tweet.

Here is another one, that does not work, but should (I believe): https://twitter.com/ZetlandMagasin/status/1082627967489052672

Yes, were are now circumventing the issue by uploading images. We’ll keep the two tweets from Jan8ths as references for the problem. Can you figure out what is wrong?

All the best,


Tav Klitgaard

Head of Product


Zetland_

Bygmestervej 2, 1. floor
2400 København NV

Denmark

phone: +45 5190 9850
skype: tavklitgaard

zetland.dk



#6

Hi there,
We are experiencing the same issue. The following url validates fine in the validation tool:

https://www.swipesho.com/NatuCamara/NATU-CAMARA

INFO:  Page fetched successfully
INFO:  13 metatags were found
INFO:  twitter:card = summary_large_image tag found
INFO:  Card loaded successfully

but is not showing in the actual tweet. I am not sure if the image aspect ration is exactly 2:1 but hoping that is not a deal breaker…

Kind regards,
David Weil


#7

Seems like the server is returning HTTP 503 when the crawler tries to retrieve the URL in that Tweet.


#8

The page validates. The card shows up fine when I Tweet the URL. Can you provide a Tweet URL or ID that shows this is not happening?


#9

Andy,
Thanks for the quick response.
Here’s the link for the tweet:


It now shows the image when clicking on in it in the feed on desktop.
On mobile, I had to click twice for the image to display.
Also, will links in the feed be ‘collapsed’ by default? Meaning the image will only be shown when clicking on it?

Cheers,
David


#10

OK?

For me curl -v -A Twitterbot https://www.zetland.dk/historie/sevMRwd0-aOZj67pz-a40c5 gives a 200, and everything seems to be OK AFAICS…

All the best,


Tav Klitgaard

Head of Product


Zetland_

Bygmestervej 2, 1. floor
2400 København NV

Denmark

phone: +45 5190 9850
skype: tavklitgaard

zetland.dk



#11

I’m unable to reproduce this.


#12

This URL now seems to validate just fine.


#14

Yes exactly. So what might the issue be?


closed #15

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