No events in CPI ad group stats

ads

#1

Hello,

I’m having a problem with fetching stats for CPI campaign https://ads.twitter.com/ads_manager/18ce54b4tu5/fundingsources/35217013/campaigns/9866638/adgroups/?columnSet=1&columns=41.42.38.39.86.9.8.83.84.85.100.104.188.108.112.120.136.148&endDate=2016-11-20&filterSet=797226397219422208&filters={“account”%3A[{“key”%3A"displayStates"%2C"operands"%3A[“7”]}]}&startDate=2016-11-20

As you can see my account was charged $0.679 at 3PM but there are no installs. I’m using both sync and async stats API to get stats for this interval. Here is a response from the async API

{u'id': u'10usw1',
 u'id_data': [{u'metrics': {u'app_clicks': None,
    u'billed_charge_local_micro': [0,
     0,
     0,
     0,
     0,
     0,
     0,
     0,
     0,
     0,
     0,
     0,
     0,
     0,
     0,
     0,
     678888,
     0,
     0,
     0,
     0,
     0,
     0,
     0],
    u'billed_engagements': [0,
     0,
     0,
     0,
     0,
     0,
     0,
     0,
     0,
     0,
     0,
     0,
     0,
     0,
     0,
     0,
     1,
     0,
     0,
     0,
     0,
     0,
     0,
     0],
    u'card_engagements': None,
    u'carousel_swipes': None,
    u'clicks': None,
    u'engagements': None,
    u'follows': None,
    u'impressions': None,
    u'likes': None,
    u'mobile_conversion_achievements_unlocked': {u'assisted': None,
     u'order_quantity': None,
     u'post_engagement': None,
     u'post_view': None,
     u'sale_amount': None},
    u'mobile_conversion_add_to_carts': {u'assisted': None,
     u'order_quantity': None,
     u'post_engagement': None,
     u'post_view': None,
     u'sale_amount': None},
    u'mobile_conversion_add_to_wishlists': {u'assisted': None,
     u'order_quantity': None,
     u'post_engagement': None,
     u'post_view': None,
     u'sale_amount': None},
    u'mobile_conversion_checkouts_initiated': {u'assisted': None,
     u'order_quantity': None,
     u'post_engagement': None,
     u'post_view': None,
     u'sale_amount': None},
    u'mobile_conversion_content_views': {u'assisted': None,
     u'order_quantity': None,
     u'post_engagement': None,
     u'post_view': None,
     u'sale_amount': None},
    u'mobile_conversion_downloads': {u'order_quantity': None,
     u'post_engagement': None,
     u'post_view': None,
     u'sale_amount': None},
    u'mobile_conversion_installs': {u'assisted': None,
     u'order_quantity': None,
     u'post_engagement': None,
     u'post_view': None,
     u'sale_amount': None},
    u'mobile_conversion_invites': {u'assisted': None,
     u'order_quantity': None,
     u'post_engagement': None,
     u'post_view': None,
     u'sale_amount': None},
    u'mobile_conversion_key_page_views': {u'post_engagement': None,
     u'post_view': None},
    u'mobile_conversion_levels_achieved': {u'assisted': None,
     u'order_quantity': None,
     u'post_engagement': None,
     u'post_view': None,
     u'sale_amount': None},
    u'mobile_conversion_logins': {u'assisted': None,
     u'order_quantity': None,
     u'post_engagement': None,
     u'post_view': None,
     u'sale_amount': None},
    u'mobile_conversion_payment_info_additions': {u'assisted': None,
     u'order_quantity': None,
     u'post_engagement': None,
     u'post_view': None,
     u'sale_amount': None},
    u'mobile_conversion_purchases': {u'assisted': None,
     u'order_quantity': None,
     u'post_engagement': None,
     u'post_view': None,
     u'sale_amount': None},
    u'mobile_conversion_rates': {u'assisted': None,
     u'order_quantity': None,
     u'post_engagement': None,
     u'post_view': None,
     u'sale_amount': None},
    u'mobile_conversion_re_engages': {u'assisted': None,
     u'order_quantity': None,
     u'post_engagement': None,
     u'post_view': None,
     u'sale_amount': None},
    u'mobile_conversion_reservations': {u'assisted': None,
     u'order_quantity': None,
     u'post_engagement': None,
     u'post_view': None,
     u'sale_amount': None},
    u'mobile_conversion_searches': {u'assisted': None,
     u'order_quantity': None,
     u'post_engagement': None,
     u'post_view': None,
     u'sale_amount': None},
    u'mobile_conversion_shares': {u'assisted': None,
     u'order_quantity': None,
     u'post_engagement': None,
     u'post_view': None,
     u'sale_amount': None},
    u'mobile_conversion_sign_ups': {u'assisted': None,
     u'order_quantity': None,
     u'post_engagement': None,
     u'post_view': None,
     u'sale_amount': None},
    u'mobile_conversion_site_visits': {u'order_quantity': None,
     u'post_engagement': None,
     u'post_view': None,
     u'sale_amount': None},
    u'mobile_conversion_spent_credits': {u'assisted': None,
     u'order_quantity': None,
     u'post_engagement': None,
     u'post_view': None,
     u'sale_amount': None},
    u'mobile_conversion_tutorials_completed': {u'assisted': None,
     u'order_quantity': None,
     u'post_engagement': None,
     u'post_view': None,
     u'sale_amount': None},
    u'mobile_conversion_updates': {u'assisted': None,
     u'order_quantity': None,
     u'post_engagement': None,
     u'post_view': None,
     u'sale_amount': None},
    u'qualified_impressions': None,
    u'replies': None,
    u'retweets': None,
    u'tweets_send': None,
    u'url_clicks': None},
   u'segment': None}]}

But there are no installs or any other events.


#2

Depending on the app event tag window settings, you may be charged for an install that happened the day before or outside of the start/end date you passed to async job. Can you please confirm the date you see a conversion appear in Ads.twitter.com UI? It should match up with Ads API and if it does not feel free to let us know.


#3

Here is a screenshot from Ads UI.


Stats are queried for 2016-11-20, start and end date is 2016-11-20. Data in UI and async job result is same.