No "Add New Application" button? I have created one App Successfully. I need one more!

[bobdennynews]

See screen shot. I have created and successfully used the Morse Code Tools app. I need another for testing the Twitter API library for .NET. I can’t seem to create a second app. Why is there no button there like I see in the help pages and other posts on this?

[hmz]

Hi @bobdennynews. In order to add more apps, you need to have an approved developer account. Do you know if you applied already?

Hamza

[bobdennynews]

Yes, in my original post, it shows my account with my one already existing app. Is it possible that I created this app without being approved?

[bobdennynews]

I looked all over my logged-in developer web and cannot find “Apply”. I believe this is because I applied, was accepted, and created my first app, in the past. See my existing App #991057 in my original post here. See below for my logged in developer home page. What can I do now? I am under a bit of time pressure, and I cannot seem to find any direct help resources. Twitter help chat was not successful, no answer.

[bobdennynews]

I just changed the title, maybe that will attract someone who will read my posts and provide me an answer. It doesn’t appear that there are any other routes to getting help. Everything I have found is a bot.

[bobdennynews]

What can I do here? I’m stuck. No way to “apply” no “add app” button. My current app is working fine.

[bobdennynews]

I stumbled on the policy issue request form. Since this is likely a mixup (maybe on my part) on policy I posted a question. I’ll let you all know how it turns out.

[bobdennynews]

Well I got a reply from … a bot … even though I specifically asked the question about the missing button and pointed back to this thread. Well I’ll repeat my message including the link back here and the image of the page with the missing button. Let’s see if I get a real human that can help me out. I’m stuck.

Hello,

Thanks for reaching out. This helpdesk is for policy inquiries from developers building on the Twitter Platform. For all other requests, including those regarding account suspensions, harassment, and general support, please refile your request via the appropriate form here.

Please reply to this ticket if you have questions about Twitter’s developer policies, the EU-US Privacy Shield, or if you believe that you have received this message in error.

Note that we aim to respond to most platform queries in one business day.

Regards,

Twitter Platform Operations

[LeBraat]

@bobdennynews - You must have an approved developer account to create new apps, as described on this page in our documentation:
https://developer.twitter.com/en/docs/basics/developer-portal/guides/apps

I see in our internal notes that you mentioned that you might have an existing developer account. Could you have set this up with another @handle? I see that you do not currently have an approved developer account with this handle (@bobdennynews), which is why you don’t see the create new app button on the app management dashboard.

[bobdennynews]

Hi and thanks for popping in here.

Blockquote
You must have an approved developer account to create new apps, as described on this page in our documentation:

I’m quite aware of that.

Blockquote
I see that you do not currently have an approved developer account with this handle (@bobdennynews), which is why you don’t see the create new app button on the app management dashboard.

Well I already have an app created with that handle, which I have been saying all along in this thread. Apparently I have not been clear enough (even the title of the thread says “… I have created one successfully…”). Furthermore I have communicated with the policy group asking if I somehow violated a policy which caused the loss of the button after having already created one. Here is their response:

Since none of my respondents here have paid close attention to what I have said throughout, I made this video to hopefully close all of the loopholes and “quick assumptions” so that we can get this issue solved. Please take the 90 seconds to look at it and we can go from there. I do appreciate it.

[Aurelia]

Hi @bobdennynews - Thanks for providing this video and information. I’m not sure why there is no “Create an app” button in your developer account. Let us look into this for you and we’ll get back to you when we have more information.

[bobdennynews]

Thank you for taking the time to completely understand my situation. It has been a struggle to communicate as a front-to-back reading of this thread will reveal I understand that the vast majority of your questions are RTFM types. Again thanks and I await the solution.

[Aurelia]

Hi again - after further investigation (and judging by the screenshot you sent us a week ago) it would seem that you have indeed applied for a developer account; however your application has not yet been fully approved.

The reason you can see an app in the dashboard is likely because this app was originally created in apps.twitter.com, which is currently being sunsetted.

In order to create new apps (and for the “Create an app” button to become visible) you will need a fully approved developer account.

I have just asked the team that deals with applications here to re-open your application. You will likely receive an email asking for more information - please be on the lookout for this and respond to it promptly, providing as much detail as possible to all of the questions.

[bobdennynews]

Ahhhhhhhhhhhhh that explains it. I thought I had remembered going through the application process. Well, I appreciate your taking the time to follow through and find the real answer.

I indeed applied a while back, then found that I had already created the app, and thought, well I forgot about the last time I applied etc. So there will be an abandoned application (the one which I thought was a duplicate).

Blockquote
I have just asked the team that deals with applications here to re-open your application. You will likely receive an email asking for more information - please be on the lookout for this and respond to it promptly, providing as much detail as possible to all of the questions.

I will do so, thank you again!

[LeBraat]