New Twitter policies and the Emergency Services


We’ve recently been updating our app to comply with the new guidelines given in the recent blogpost about account automation:

We have many emergency services who use our software and on occasion during a major incident they currently send the same message to all their Twitter accounts at the same time. They probably each only publish the same tweet to all their accounts once every year or so when there is an ongoing major incident (such as during a terrorist attack or a a major fire, etc.)

The blog post mentions,
· ‘As a sole exception to this rule, applications that broadcast or share weather, emergency, or other public service announcements of broad community interest (for example, earthquake or tsunami alerts) are permitted to post this content across multiple accounts who have authorized an app.’
Are there any steps we need to take to allow this to happen in emergency situations? We have a large number of Fire & Rescue and Police clients and this is a vital service that they do occasionally use, so we want to make sure we get it right.


Hello - Thanks for building on Twitter. No proactive steps are needed on your part to apply for a public service exception. We will post an update in this forum if that is set to change.