Need to use cashtags. Twitter keeps ignoring my requests for Enterprise access

[makrazad]

Hi,
I purchased a Premium account for an academic research project last month only to realize it does not support cashtags which is essentially what I need the most (I know I had to read the documentation more carefully before purchasing.)
Anyways, I filled the request form for Enterprise access a month ago for the first time (with several reminders) and never heard back from Twitter. You would think they would like to get some extra money but seems like they don’t!

Is there any way to get in touch with these guys over the phone or some other direct way?

[hmz]

Hi @makrazad. Sorry to hear you didn’t get a response after requesting enterprise access.

You mentioned filling out a request form. Could you send me the link to the request form you used so I can see what happened?

Hamza

[makrazad]

Hi Hamza,
This is the request form:
https://developer.twitter.com/en/enterprise-application.html

I submitted it several times since last month.

[hmz]

Thanks for sending that. I had someone check for your submissions and they should be emailing you shortly.

Hamza

[makrazad]

Thank you so much for the follow up. Looking forward to hearing from Twitter

[makrazad]

Sorry if I look impatient but I still haven’t heard back. Is there a backlog or there are not enough staff assigned to handle the requests?

[hmz]

I’m going to DM you for more information.

[system]

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