MoPub: Requests but no impressions, what gives?!?

[BrianSetaro]

I’ve been using AdMob for an ad unit in my app for the past month, I just replaced it with MoPub. I have 2 networks with that ad unit - AdMob and Lifestreet.

Lifestreet has impressions, AdMob has requests but zero impressions.

Is this an issue with the way I set it up? I can see all my previous data in MoPub for AdMob so it appears it’s connected.

[ekinbenho]

Hello BrianSetaro,

Can you please write into support@mopub.com with your MoPub account username, the ad unit id you are using, and a link to this specific case?

I imagine that there is an integration issue with AdMob. Once we resolve this on our end through support, you can update the case here with the solution.

Thanks!

[BrianSetaro]

Thanks! Do you know how long it takes to usually hear back? I emailed them as soon as you posted the message.

[ekinbenho]

Hey Brian,

I searched by your name and only found a case for Marketplace Approval that was closed. Could you send a new email under a different subject line?

Thanks,
Edward

[BrianSetaro]

Thanks! I just sent in an email with the subkect of “AdMob Impression Issue (bs71015)”. Anything you can do to expedite is appreciated!!!

[ekinbenho]

Hey Brian,

Just wanted to follow up here.

For some reason, I do not see any emails with the subject line: “AdMob Impression Issue (bs71015)”. Something seems to be blocking us from receiving your email.

Can you confirm the email was sent? Could you try sending the email under a different email address?