Mobile conversion installs are missing


#1

Hey,

We found that we are unable to get mobile conversion installs for async report for line items for some dates, across some of our clients starting June 16.

Here are 2 examples that show this issue (but please notice that this is happening to more than 10 users):
Example #1: line item id ‘5r2o8’ (campaign ‘5j7ej’ account ‘18ce53wcgs1’) had 382 installs for the date 2017-06-14 when we pulled the data on that day. Today, when we try to pull its data for the same date, we get 0 installs.

https://ads-api.twitter.com/1/stats/jobs/accounts/18ce53wcgs1/?placement=ALL_ON_TWITTER&metric_groups=ENGAGEMENT%2CBILLING%2CMOBILE_CONVERSION&start_time=2017-06-14T00%3A00%3A00-0700&entity=LINE_ITEM&with_deleted=true&end_time=2017-06-15T00%3A00%3A00-0700&granularity=DAY&entity_ids=5r2o8&segmentation_type=PLATFORMS

Example #2: line item id ‘8ih91’ (campaign ‘85aao’ account ‘18ce54g4nlu’) had 8 installs for the date 2017-06-14 when we pulled the data on that day. Today, when we try to pull its data for the same date, we get 0 installs.

https://ads-api.twitter.com/1/stats/jobs/accounts/18ce54g4nlu/?placement=ALL_ON_TWITTER&metric_groups=ENGAGEMENT%2CBILLING%2CMOBILE_CONVERSION&start_time=2017-06-14T00%3A00%3A00-0700&entity=LINE_ITEM&with_deleted=true&end_time=2017-06-15T00%3A00%3A00-0700&granularity=DAY&entity_ids=8ih91&segmentation_type=PLATFORMS

Can you please help us understand why these major changes in the stats happen?

Thanks,
Noa.


#2

Due to a delay in our conversion reporting pipeline, there may be gaps in reporting for MAP conversions in the last ~5 days. We are working to resolve this delay and you can be assured that all conversions will be restored. We have made significant progress and expect this issue to be resolved this week.