Missing message on DM via Streaming API



Hi, We have missing messages for one of our managed accounts with another user. We get messages from Twitter using Twython and the Streaming API (usted to be on this link https://dev.twitter.com/docs/streaming-apis)

Is there a way to get the full DM messages between an account and other user? So I can check what’s the id of the missing message. Usually it works fine but sometimes a couple messages are missing from conversations.

Is this the only place to report bugs? What about confidential data like API tokens?