We have a client (La Caixa, one of the largest banks in Spain and Ibex35), which uses our application to serve its users on twitter.
We have a case where we have not been able to get a DM that the user has written, but we have not been able to get the answer that the bank has given directly from Twitter. And we find it strange that we do not even have the answer of the bank itself.
In order to obtain the DM we make request by rest api following your documentation.
Is it possible for the user to have some kind of protection to avoid this? Because the public tweets he write mentioning our customer we all have.
But as I say the private, we do not have either sent in response by the bank, nor the client asking.
The user is: @baquerogon, and tweets are 07/02/17 - 08/02/17
And our client is @CABK_Responde