Mentions not appearing via mentions_timeline

[DeveloperOcean]

Hi,

We’re seeing an issue where a mention is not visible via the REST API ‘mentions_timeline’ endpoint and we’d like either some explanation or investigation into why that’s the case. The status has ID: 1063118504797368320. It has a user_mention entity as shown here:

"entities": {
  "hashtags": [],
  "symbols": [],
  "user_mentions": [
      {
          "screen_name": "PantosIO",
          "name": "Pantos",
          "id": 950678615473164288,
          "id_str": "950678615473164288",
          "indices": [
              0,
              9
          ]
      }
  ],
  "urls": []
}

When using the user access token and secret from PantosIO and using a since_id of 1063118504797368319 and max_id of 1063118504797368321, the mention doesn’t appear… Any explanation for this behaviour?

Thanks,
Brett

[Aurelia]

Hi @DeveloperOcean - please note that the mentions_timeline endpoint is sometimes incomplete and we, therefore, cannot guarantee that every single Tweet with a user’s @screen_name will be returned. It’s also possible that this is happening because the Tweet in question is a reply to @PantosIO.

Please try again, making sure that you pass in the right since_id and max_id parameters.

[DeveloperOcean]

Hi @Aurelia ,

You’re right, this is a reply, so it should appear in the user_timeline. I tried this using the correct since_id and max_id parameters, but was still unable to retrieve it via the API. The reply is visible via the Twitter UI so I don’t think that the replier has protected tweets enabled. Are there any other factors that can cause a reply to consistently be hidden from the API?

Also, is there a way for me to confidentially provide you with an access token to test this?

Thanks,
Brett

[Aurelia]

Hi @DeveloperOcean - sure, you can send me the access tokens via Private Message and I can take a look. However, please note that we cannot guarantee that all Tweets will be delivered with the mentions_timeline endpoint.