Media Temple and Twitter Cards?


#1

Is anyone else still have issues validating a site hosted on Media Temple? I’ve been trying to validate mine for weeks and keep getting pink-floyd errors…

http://www.joshrucker.com/

“exceeded 15.seconds to pink-floyd while waiting for a response for the request, including retries (if applicable)”


#2

Hey Josh,

We’ve had some success with people on this message board contacting Media Temple directly. I suggest doing so, either via support or their @mediatemplehelp site.

Also, check this out if it’s helpful: https://dev.twitter.com/docs/cards/troubleshooting#When_I_validate_I_get_the_message_exceeded_15.seconds_to_pink-floyd_while_waiting_for_a_response_for_the_request_including_retries_if_applicable


#3

Unfortunately, they say they can’t help because Twitter is a third-party service. They did confirm they are not blocking any Twitter IP ranges. I also checked the server logs, but I don’t see any entries for the Twitter Bot or anything in the 199.59.149.* range.


#4

I’m having the exact same problem on the alwaysreadthemanual.com domain, I’ve also contacted Media Temple and got the same reply, which was a bit frustrating.

@rchoi: Any chance you could approve that manually? I have an actual working URL in that domain with Twitter Card meta tags but would prefer to not share it publicly as we’re preparing it for launch.

Also, @rchoi, you mentioned in another discussion that some people had success contacting Media Temple. Do you know if they were provided with any solution? Because me and @ifiamblue didn’t have as much luck.


#5

My Twitter Card was working and validated. However now, for no reason and no change on my behalf it is no longer working and I either get:

pink-floyd errors…
or
internal error.try again.

Can anyone help me as it is driving me mad?!!

Thanks


#6

www.rucktales.com


#7

I’m also having this issue on pages from getbiked.com. The site is also hosted on Mediatemple. What can we do to fix this issue?


#8

TJ from (mt) here. It appears that our network filters dropped a few IP addresses within the Twitter range. I’ve just requested a whitelist of the entire Twitter network be applied which should go into production momentarily.

I apologize for the prolonged issues. Please feel free to reach out to @mediatemplehelp should any issues persist.


#9

@tj_stein,

Thanks a ton! Really appreciate the help!

Ryan


#10

@tj_stein and @rchoi,
Thanks for digging into the issue! Everything’s working fine for me now.


#11

I’m still having this issue on http://spotbotmedia.com/ and I am hosted on mediatemple as well.