Master thread for reporting TA processing issues

[AdsAPI]

Due to issues around Audiences and the widespread impact, this will be the master thread to report any issues around Audience processing times. Please note that we cannot resolve any issues around match rates. Additionally, note that Audiences take 1-2 days to process and to post on the thread if Audiences are stuck in the PROCESSING state beyond that time frame.

Please provide the following:

Ads account_id
Tailored Audience id(s)

Twitter Ads API Team

[kduncan7]

Hello I uploaded these audiences and they are stuck in PROCESSING.

The account ID for all these audiences is 18ce53uo9ef.

[id] => 2nrvz
[id] => 2nxqz
[id] => 2o2ig
[id] => 2o2j3
[id] => 2o31m

[majoritasdev]

Hi @kduncan7! For how long are they stuck in PROCESSING?

[kduncan7]

They have been stuck for over a week now.

[imit8me]

Hey all,

Thank you for raising this issue with our teams. We’re aware of an issue causing a backup of our processing pipeline. We’re currently investigating the root cause and will update this thread once we’ve got a fix in place.

Appreciate your patience everyone.

Thanks!

[imit8me]

Hey all,

We’ve fixed the issue that was causing these delays. Please re-upload any audiences that are stuck in PROCESSING

Thanks!

[kduncan7]

Everything looks good. Thank you!

[kduncan7]

I also wanted to add that this is not only fixed but much faster as well.

[MySocialData]

Dear Twitter Team,

All Tailored Audiences that we have uploaded into multiple advertising accounts from our clients are stuck on processing for more than 5 days now. Please find a few examples below:

1:
Ads account_id: ic6ic7
Audience names:
‘Marketing Audiences United Kingdom (tag) 2’
‘test lang’

2:
Ads account ID: 18ce53vlm7r
Audience names:
‘Persona Maarten 2 (Extra broad)’
‘Persona Maarten 2 (Broad)’
‘Persona Maarten 2 (Balanced)’
‘Persona Maarten 2 (Narrow)’
‘Tech savvy 2 (Broad)’
‘Tech savvy 2 (Balanced)’
‘Tech savvy 2 (Narrow)’

3:
Ads account ID: 18ce54s3b7i
Audience names:
‘GSA Amsterdam event’
‘GDA T Uname’

Thanks,

Thomas

[imit8me]

Thanks for reporting the issue! We’ve previously identified an issue with our Audience processing pipeline that resulted in delays. These issues have been resolved and if these Audiences aren’t processed within the next day, we recommend re-uploading them to enqueue them again.

Thanks!