Is there an issue creating Promoted Tweets via API?

[josephtyler]

I’m using the Python Twitter Ads SDK and attempting to create Promoted Tweets. I’ve begun to see this a lot:

<ServiceUnavailable object at 0x7fab86ef2708 code=503 details=[{‘message’: ‘Service unavailable due to request timeout; please try the request again later’, ‘code’: ‘SERVICE_UNAVAILABLE’}]>

Any idea what this is about? Is the API having issues?

[juanshishido]

Thanks, @josephtyler. Could you please share the account ID, line item ID, and Tweet ID? We want to find it in our logs.

[josephtyler]

Ok, here’s one on sandbox:

account ID: gq18zh
line item ID: eobs
tweet ID: 1009946565966827520

Let me know if you need something from non-sandbox.

[juanshishido]

Thanks! Are you seeing failures in prod? Is it consistent or intermittent?

[josephtyler]

Consistent on sandbox, intermittent on prod.

[juanshishido]

Thanks, @josephtyler. We’re looking into it and will update this thread when we know more.

The priority is prod, of course. It may be a while before we can prioritize sandbox.

[josephtyler]

Of course, prod would be my priority as well! It was just easier to get IDs from sandbox. Let me know if you’d like me to track down IDs for failures on prod.

[juanshishido]

Prod is looking good now. If you have some prod IDs, that’d be helpful. If not, that’s okay.

[josephtyler]

Last night we were able to successfully (and consistently) promote tweets. I added some extra logging on prod so if I see the failure again, I’ll respond with some prod IDs. Thanks.

[juanshishido]

Great! Thanks, @josephtyler!