I get an internal server error when I tru to upload a 'header image'. Used punnypng and yahoo smushit to shrink the file size. Same thing. Any ideas?
Thanks in advance
Same here. 2.79MB image (2816x2112 px) and i see "Internal server error". Tried even sign-out and sign-in again - no changes.
500KB image does the same thing. The new feature looks great just wish I could use it...
Worked for me after several tries in Chrome & Firefox. It's nice, yes
Twitter informs that the image must be lower than 5MB, but nevertheless, the image must be lower than the resolution 1200x600, so you have to resize the image you want to use. Enjoy the new feature now
Same thing happens to me right now -_- my 1200x600 image is only 253KB in size. I shrunk it now to 690x345 and it's 121KB and it still won't upload.
Edit: Nvm got it to work now, with an image with the size of 76.7KB...
Just Make Sure That You Header Size Is 1200 Width x 600 Height It Will Work Then.
I just used firefox and it worked for me; got fed up trying with chrome
Just got it to work with a 1200x600 jpg in Firefox.
Internal server error here, too, for the last two days. Gosh, I see the error is over six weeks old.
File dimensions are 1,252 by 626, as Twitter suggests, and the file is a tiny 316 kbyte.
I created a 1200 x 600 pixel image in Photoshop as a test, uploaded it, and it seemed to work fine. Then I went back to the image, deleted the test layers and created the final version of the image. It's still 1200x600, and it's 1.3M, but every time I try to upload it I get the error.
I deleted the previous test image, so I'm just uploading a new image.
Also, I noticed that in this account I see: "Recommended dimensions of 1252×626
Maximum file size of 5MB" instead of the 1200x600 that everyone else remarks on. Not sure what the discrepancy is, but the 1200x600 did work earlier today.
I just checked again.
I can upload the first, test image consistently, without any issue. It's 1200x600 and only 4k. But even when I converted the final image I want to use to a 500k GIF (which, remember, was created from the same image template that the test image came from), I get the error.
It's maddening, because it's literally the same image file with different "content" saved into two different file names. One works, the other doesn't.
So I changed the NAME of the file that didn't upload from "header-image.png" to "test2.png" and guess what...Now it uploads without error.
So I went back and made a slight modification to the image (added a gradient) which actually reduced the file size. I saved it with filename containing no hyphens, and when I tried to upload it I got the error again.
But this time I noticed that when I first tried to upload it the Design page became unresponsive after I selected the file and clicked "Apply" in the Windows dialogue box. The preview/resize screen didn't open. I closed the browser tab and came back, and when I tried to upload again I got the error. This is exactly what happened the first time I got the error.
I feel like it's voodoo or something. There's no rhyme or reason to it. Really shoddy work on the part of the developers who designed this functionality.
So far the only thing that works consistently is going back and renaming the file. It's like it clears Twitter's bad memory of the file and gives it a chance to start fresh.
Same file...Just a new name...And it works. shrug
I found that using .jpg solves the problem. (I was using .png before)
jpg/png/bmp/gif - it matters not....
I've been playing with this for about an hour.... 1252x626 does not work.
Changed it to 1200x600 and it uploaded first time, as a png. Then sucessfully as a jpg the second.
Tested on 4 broswers...
Opera & Chrome fail... (I hear Chrome does work sometimes though)
IE9 and Firefox all good
My problem has been solved:
Original Image: 1252 x 626 - PNG - 1.45MB - Failed
Adjusted Image 1: 1200 x 600 - PNG - 1.45MB - Failed
Adjusted Image 2: 1200 x 600 - JPEG - 157KB - Success
I would say convert your image to a 1200 x 600 size in JPEG format and then try. If you use Adobe Photoshop I would further recommend you use the save option of "Save For Web & Devices".
I hope this helps someone else. It worked for me.
Edit: I forgot to mention that I solely used Firefox. I did not try on any other browser.
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