We have been seeing numerous “Internal Error” messages for one of our clients when a direct message is sent. It appears that the actual DM sometimes is sent, but we still get the error back. Once the error happens, it seems to recur for that user for every new DM. There’s really no other information to debug off of other than the generic “Internal error” with the corresponding error code 131. This however does not seem to always happen, but intermittently.
Was there a recent change that could have caused this? Or is there something that we can do on our end to prevent this/add more debugging?
Thanks for the help!