INTERNAL_ERROR from tweet endpoint

[UnscriptdSport]

After uploading media, and connecting the video to our Ads account, we are getting the following response from the /tweet/ endpoint

{“errors”:[{“code”:“INTERNAL_ERROR”,“message”:“Internal Error”}],“request”:{“params”:{}}}

Is there an issue with this currently?

[imit8me]

Hey @UnscriptdSport,

Can you please provide the exact request and response bodies of the request using twurl, along with the actual versus expected output?

Thanks!

[UnscriptdSport]

Request/response below, I’m not expecting an internal error, I’m expecting a promotable tweet to be created

This process has been working for us for months without issue.

twurl -t -H ads-api.twitter.com /1/accounts//tweet -d “video_id=771665552129466370” -d "status=Testing"
opening connection to ads-api.twitter.com:443…
opened
starting SSL for ads-api.twitter.com:443…
SSL established
<- “POST /1/accounts/18ce53w2m7t/tweet HTTP/1.1\r\nAccept-Encoding: gzip;q=1.0,deflate;q=0.6,identity;q=0.3\r\nAccept: /\r\nUser-Agent: OAuth gem v0.5.1\r\nContent-Type: application/x-www-form-urlencoded\r\nAuthorization: OAuth oauth_consumer_key=“QXJ7vKhM8OZcLNckIomX8KPCT”, oauth_nonce=“s9AowAgAFBT00Elm6UAMOLncf9rhiM53GPg92oGHg”, oauth_signature=“CeIDStt%2FWN%2BCyLQhxmwp%2B82Uxdg%3D”, oauth_signature_method=“HMAC-SHA1”, oauth_timestamp=“1472854856”, oauth_token=“2349222036-US1F6JHOT483ODDnVDwUn4K99jj9fXfkATCpjRu”, oauth_version=“1.0”\r\nConnection: close\r\nHost: ads-api.twitter.com\r\nContent-Length: 42\r\n\r\n”
<- “video_id=771665552129466370&status=Testing”
-> “HTTP/1.1 500 Internal Server Error\r\n”
-> “connection: close\r\n”
-> “content-disposition: attachment; filename=json.json\r\n”
-> “content-encoding: gzip\r\n”
-> “content-length: 109\r\n”
-> “content-type: application/json;charset=utf-8\r\n”
-> “date: Fri, 02 Sep 2016 22:20:58 GMT\r\n”
-> “server: tsa_l\r\n”
-> “set-cookie: guest_id=v1%3A147285485875889824; Domain=.twitter.com; Path=/; Expires=Sun, 02-Sep-2018 22:20:58 UTC\r\n”
-> “strict-transport-security: max-age=631138519\r\n”
-> “x-access-level: read-write\r\n”
-> “x-api-version: 1.0\r\n”
-> “x-connection-hash: 0ee200b506206a6028f7f78a6e7f1068\r\n”
-> “x-content-type-options: nosniff\r\n”
-> “x-frame-options: SAMEORIGIN\r\n”
-> “x-rate-limit-limit: 300\r\n”
-> “x-rate-limit-remaining: 300\r\n”
-> “x-rate-limit-reset: 1472854903\r\n”
-> “x-response-time: 268\r\n”
-> “x-runtime: 0.102693\r\n”
-> “x-transaction: 009df14e000bb56e\r\n”
-> “x-tsa-request-body-time: 150\r\n”
-> “x-xss-protection: 1; mode=block\r\n”
-> "\r\n"
reading 109 bytes…
-> “”
-> “\x1F\x8B\b\x00\x00\x00\x00\x00\x00\x00\xAAVJ-*\xCA/*V\xB2\x8A\xAEVJ\xCEOIU\xB2R\xF2\xF4\vq\r\xF2s\xF4\x89w\r\n\xF2\x0FR\xD2Q\xCAM-.NL\aK\xE5\x95\xA4\x16\xE5%\xE6(\xB8\x82t)\xD5\xC6\xEA(\x15\xA5\x16\x96\xA6\x16\x97(YU+\x15$\x16%\xE6\x02\x8D\xAA\xAE\xAD\xAD\x05\x00\x00\x00\xFF\xFF\x03\x00\x14\xCE\xF7\xFEY\x00\x00\x00”
{“errors”:[{“code”:“INTERNAL_ERROR”,“message”:“Internal Error”}],“request”:{“params”:{}}}read 109 bytes
Conn close

This the the kind of response we have been getting and are expecting

{
“data_type”: “status”,
“data”: {
“created_at”: “Thu Aug 25 23:51:49 +0000 2016”,
“id”: 768959094254284800,
“id_str”: “768959094254284800”,
“text”: “Tweet status\nhttps://t.co/GmZ3iG0uO5”,
“truncated”: false,
“entities”: {
“hashtags”: [],
“symbols”: [],
“user_mentions”: [],
“urls”: [
{
“url”: “https://t.co/GmZ3iG0uO5”,
“expanded_url”: “https://amp.twimg.com/v/3d208728-7817-49af-aef2-e646421d9ed2”,
“display_url”: “amp.twimg.com/v/3d208728-781…”,
“indices”: [
41,
64
]
}
]
},
“source”: “<a href=“http://twitter.com” rel=“nofollow”>Twitter Web Client”,
“in_reply_to_status_id”: null,
“in_reply_to_status_id_str”: null,
“in_reply_to_user_id”: null,
“in_reply_to_user_id_str”: null,
“in_reply_to_screen_name”: null,
“user”: {
“id”: 2349222036,
“id_str”: “2349222036”,
“name”: “Unscriptd”,
“screen_name”: “UnscriptdSport”,
“location”: “Worldwide”,
“url”: “http://Unscriptd.com”,
“description”: “Unscriptd powers the personal video of the world’s best athletes.”,
“protected”: false,
“followers_count”: 0,
“friends_count”: 0,
“listed_count”: 0,
“created_at”: “Mon Feb 17 23:40:43 +0000 2014”,
“favourites_count”: 0,
“utc_offset”: 36000,
“time_zone”: “Brisbane”,
“geo_enabled”: false,
“verified”: false,
“statuses_count”: 0,
“lang”: “en”,
“contributors_enabled”: false,
“is_translator”: false,
“is_translation_enabled”: false,
“profile_background_color”: “90B93E”,
“profile_background_image_url”: “http://abs.twimg.com/images/themes/theme14/bg.gif”,
“profile_background_image_url_https”: “https://abs.twimg.com/images/themes/theme14/bg.gif”,
“profile_background_tile”: false,
“profile_image_url”: “http://pbs.twimg.com/profile_images/666838638819344384/1y8qLZFs_normal.jpg”,
“profile_image_url_https”: “https://pbs.twimg.com/profile_images/666838638819344384/1y8qLZFs_normal.jpg”,
“profile_banner_url”: “https://pbs.twimg.com/profile_banners/2349222036/1447823574”,
“profile_link_color”: “90B93E”,
“profile_sidebar_border_color”: “FFFFFF”,
“profile_sidebar_fill_color”: “DDEEF6”,
“profile_text_color”: “333333”,
“profile_use_background_image”: false,
“has_extended_profile”: false,
“default_profile”: false,
“default_profile_image”: false,
“following”: null,
“follow_request_sent”: null,
“notifications”: null
},
“geo”: null,
“coordinates”: null,
“place”: null,
“contributors”: null,
“retweet_count”: 0,
“favorite_count”: 0,
“favorited”: false,
“retweeted”: false,
“possibly_sensitive”: false,
“scopes”: {
“followers”: false
},
“lang”: “en”
},
“request”: {
“params”: {
“status”: “Status of tweet here”,
“video_id”: “768958670109483009”,
“account_id”: “our account id”
}
}
}

[juanshishido]

Thanks for this, @UnscriptdSport. It’s really helpful. We’re investigating this now.

[juanshishido]

@UnscriptdSport: Could you please try this again (with video_id) with a slightly modified status? Thanks!

[UnscriptdSport]

Hi,

I tried again using a different status as you requested but got the INTERNAL_ERROR response again.

Cheers

[juanshishido]

Thanks for helping out, @UnscriptdSport. We’ll check back in in the next few days.

[unscriptd]

Any updates?

[juanshishido]

Hi, @unscriptd. Thanks for checking in. We’re still working on this. We’ll follow up as soon as we have an update.

[AnttiHavanko]

We also started seeing this issue few days ago. The API returns “Internal Error” when creating a tweet with video. If we leave out the video_id, there’s no error and the tweet is created correctly.

Here’s our request:
twurl -X POST -H ads-api.twitter.com “/1/accounts/18ce53x5rnx/tweet” -d “status=test16&video_id=773091977793536000&video_cta=WATCH_NOW&video_cta_value=http%3A%2F%2Ftwitter.com”

And the response:
{“errors”:[{“code”:“INTERNAL_ERROR”,“message”:“Internal Error”}],“request”:{“params”:{}}}

Let me know if you need more info.

[juanshishido]

@UnscriptdSport and @AnttiHavanko: Could you please try again now and let us know whether you’re still seeing this issue? Thanks so much for helping out!

[unscriptd]

Hi Juan,

It appears that the call now works, however there seems to be a change that broke our standard workflow. We used to utilise the url that was in the entities.urls array, but this appears to be empty now.Instead there is a new entities.media array - is this intentional?

For your interest, I also noticed subsequent calls using the same media_id still generated an INTERNAL_ERROR instead of something more meaningful. A number of hours later (we’re in the Aus/Melbourne timezone) I was able to make another test call with that same media_id and got a valid response that time, so it’s a little inconsistent.

[juanshishido]

Hi, @unscriptd. Thanks for confirming that the call works and for providing those additional details—it’s really helpful.

In terms of the INTERNAL_ERROR you’re seeing with sequent calls, it’s likely due to the fact that the same status cannot be posted twice in a row and not related to the use of the video_id param with the same ID. You’re right, though, that the error message should be more informative.

We’ll get you more information on the media array and on where to expect the URL. Sorry about the issues this has caused.

[AnttiHavanko]

Yeah, now it works. Thanks!

[juanshishido]

Great! Thanks, @AnttiHavanko.