Insights - segmentation returns empty arrays?

[phil_renaud]

Hitting the following endpoint: https://dev.twitter.com/ads/reference/get/insights/accounts/%3Aaccount_id

If I pass through “IMPRESSIONS” as my interaction_type, I generally get full arrays for all fields (“home_value” for example). However if I pass in “ENGAGEMENTS” as interaction_type, I get mostly empty arrays instead. In both cases, IMPRESSIONS and ENGAGEMENTS are listed as available audiences from https://dev.twitter.com/ads/reference/get/insights/accounts/%3Aaccount_id/available_audiences

Any idea why these would come back empty? Simply not enough data? In the case in question, ~180k impressions and ~600 engagements over the past month.

Secondary question: At which point do insights become available for a given campaign?

Thanks!

[hwz]

Hi Phil,

Without the specific account id, I can’t be 100% sure of the cause. Would you be able to provide the full twurl request and response for that account (with the account id)?

Helen

[phil_renaud]

Hi @hwz! Thanks for the quick response. Not using twurl, but here are the request parameters w/ account and campaign IDs: (if campaign IDs should not be shared publicly let me know)

{"method":"GET","endpoint":"insights/accounts/18ce53vvrko","args":{"audience_value":"2bsws","audience_type":"CAMPAIGN","interaction_type":"IMPRESSION"}}:
^— this retrieves full information with no empty arrays, values for all insights as expected

{"method":"GET","endpoint":"insights/accounts/18ce53vvrko","args":{"audience_value":"2bsws","audience_type":"CAMPAIGN","interaction_type":"CONVERSION"}}:

^— this has several empty arrays (for Education, Marital Status, Occupation, for example)

Another campaign ID with similar results: 2bsw6

Thanks for your help!