Increase for GET DM events endpoints

[clarkbab]

Hi, we’re reaching the 15 calls per 15 minute window per user rate limit for quite a few of our customers. Although we don’t call this endpoint more than 15 times, we believe that it is being called by other applications that the user has installed. Is there anyway to get an increased rate-limit so that we don’t run into this problem?

Also, is our assumption of other apps affecting our rate limit feasible? Or is the rate-limit per app as well as per user?

Thanks,
Brett

[andypiper]

It would be per user. Is there a reason you’re not using the Account Activity API to consume the Direct Message events?

[clarkbab]

Hi Andy,

Thanks for the speedy reply.

There are a few reasons that we haven’t made a move to the Account Activity API. Firstly, it would be a lot of work to move from our current polling architecture to a streaming architecture as our system is quite large and has many customers.

Perhaps more importantly, we have 9000 active users and I think using the Account Activity API for this many users would be prohibitively expensive

Is there any way we can apply for an increase to the 15 calls / 15 mins rate limit for the DM events endpoint for our application?

Thanks,
Brett

[LeBraat]

Hello @clarkbab,

Unfortunately, there is no way to elevate this endpoint.

[system]

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