Impressions not delivering for guaranteed campaigns


We are currently running few guaranteed orders for our direct campaigns with advertisers. The priority level for all the orders has been set to either 1 or 2. However, it has been 2 days and we still aren’t receiving any impressions for the campaigns. It seems like the guaranteed campaigns are completely bypassed and all requests are directly going to marketplace. We have made no changes to the campaigns after they have been live.


Kindly help us in figuring the issue


Can someone please reply! If you can atleast tell me if it is a system issue or we are doing something incorrectly on our side.


Hello @newmopubuser, we have responded back to your email via our support alias and also looped in your account team. Feel free to respond back on that chain if you have additional questions!