I have uploaded video with sound but when it's posted, no sound's in that video

[janakiramanmp]

i have uploaded video with sound via rest api (media_id=1032880075014848512), but after posted video doesn’t have sound. When this same video upload in twitter.com (https://twitter.com/janakiramanmp/status/1032880119256297472), that time sound available. but once posted in twitter no sound for that video. Kindly help.

        Thanks,
     Janakiraman

[MadhuGowthaman]

Team, Any update?

[janakiramanmp]

Please let me know about any updates

[LeBraat]

Hello all,

It sounds like there is probably a problem with the video. Have you reviewed our media best practices?

[MadhuGowthaman]

@LeBraat Can you please explain more about the video problem? Because the same problem happens in the Twitter.com while tweet the video. Yes, We reviewed the “media best practices”.

[LeBraat]

From our investigations, the file that you provided appears to have a null audio stream. If you could get us a link to the raw file, we could run some additional tests.

[MadhuGowthaman]

Here is the public link to the video file: https://docs.zoho.com/file/9pm9j5b136aa613d342e78b4fbdfdf616028b

[LeBraat]

That video has "audioStreams": null, in the payload when I uploaded it to the platform, meaning that it has not been exported properly. I suggest that you review the options when you are exporting the video to make sure that it is set up with the proper audio settings.

[system]

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