#211

What option in the request form should I choose? There is nothing there resembling whitelisting for email access requests. I chose the generic “not covered” topic and got a response that the helpdesk is for policy inquiries. Is the link in the documentation wrong or is there something lost in translation?

#212

Use xAuth for now, we need to review the Platform Support form options.

#213

Ok, thank you for the response!

#214

@andypiper Unfortunately it didn’t quite work. Got the response below. Any help is appreciated :smile:

Thank you for reaching out. Twitter restricts xAuth access, and does not grant it for website-based applications, single-user applications or applications in development. These applications must use the regular OAuth process instead. You’ll find resources that will guide you through this process on our developer site.

#215

Got the same reply minutes after submitting the form.

Also, I don’t have a demo video, as the app is still in development.
Is this a requirement for xAuth specifically, or for the email whitelist?

#216

Please explain in your request (in the text detail area) that you are requesting whitelisting for access to a user’s email address.

#217

@andypiper Dude, this is still not working. I put this first in the text entry

THIS IS A REQUEST FOR WHITELISTING FOR ACCESS TO A USER’S EMAIL ADDRESS

and got the same response I got before

…Thank you for reaching out. Twitter restricts xAuth access, and does not grant it for website-based applications, single-user applications or applications in development…

It seems that the request gets blocked automatically and never reaches Twitter Platform Operations

Please look into this again. Thanks!

#218

Thanks for the nudge. I’m checking this with the relevant folks.

#219

Any updates? We would be happy to use this feature.

#220

Please use the last option on the support.twitter.com/forms/platform page and explain that you would like your app to be whitelisted for access to email address.

#222

Hello,

I got the access to the twitter user’s email, but even though I am querying the verify_credentials method with include_email=true parameter, I get ALL the information back from the user except the email.

Could you point me to the right direction?

Cheers,

Marta

#223

Is that the case with every user you try?

If the user doesn’t have a verified email address, you would get nothing back in that field.

Have you regenerated your keys since changing the permissions to allow access to email? Have you added your privacy policy etc?

#224

Did anyone have success in retrieving user email address?

#225

Yes, lots of people have done. Has your app key been white listed?

#227

We have sent the request for white listening last Friday. In your experience, how long does it take to get the official approval?

#228

It can vary - there was a Thanksgiving holiday this past week so there may be some delays.

#229

OK. Are we speaking about days, weeks or months?

#230

Unfortunately I can’t say for sure, but I would expect it to be days rather than longer - I don’t have visibility of any backlog though.

#231

Hi @nav007neet, I wrote an article in French that you can translate and help you to get emails profile with the Twitter API.

Maxence (@pirmax).

#232

Is this a serious answer? Are you actually Twitter Staff?