I know. You can’t discuss individual apps here and I should contact through the forms. But please hear me out. Platform permanently suspended our application without warning and then closed the ticket so we could not even respond to it so we would like to make our case.
A little background… When we were a brand new app about 18 months ago we had some issues with restrictions while we were getting adjusted to the rules, worked closely with Twitter Platform support, and got our application in compliance. We have not been restricted in over a YEAR since we worked out the kinks with our initial app.
Now, over a year later, we get restricted and told that we are now permanently suspended because we’ve had too many restrictions despite being perfectly fine for over a year. This one feels like it came totally out of the blue for us and we assumed it had something to do with the recent rule changes (which we believe we had already addressed). So despite working closely with Platform to make our app compliant, we then get one more restriction after over a year and that’s the last straw?
Secondly, we were told this time (for the 1st time) that we’re making a bunch of rate limited calls which we had no idea was happening. Not only is there no dashboard supplying this kind of information on Twitter, but this is the first time it’s ever even been mentioned to us during our conversations with Platform so it also comes as a huge surprise to us. We’re clearly not doing it intentionally or maliciously and instead of notifying us so we can find the cause within our code base, you are just permanently banning our application? That is highly concerning for all third party Twitter developers. Can we not just remain suspended until we determine the cause of the rate limited calls and implement a mechanism in the code to ensure we prevent doing that?
Considering that we’ve been in compliance for over a year and can make changes to our code to ensure we don’t do any rate limited calls, why is a decision as devastating for our business as this considered so final without any chance for us to make our case?
I know you can’t discuss here, but would really appreciate if someone could maybe reach out to us on Twitter or over email (info at heroicsocial dot com) to discuss options of what we can do about this as it feels highly unusual and extremely unfair to developers to just permanently suspend without warning.
Going even further, other applications on our account that are completely unrelated are also now suspended… has Twitter Platform Ops reverted back to their old ways of hostility toward 3rd party developers? I have a realllly hard time seeing how such a harsh judgement is justified here.
Thanks.
