Guidelines for Reporting Issues


Below are guidelines for asking questions or reporting issues to the Advertiser API forum. These guidelines, in addition to the forum guidelines, make it much easier for others to investigate any issues you’re experiencing, and help you with any problems or questions.

  1. Before asking questions, make sure to search the forums and documentation first.

  2. When reporting an issue that you’re experiencing, be specific and provide as much information as you can.

    • What steps can be taken to reproduce the problem? Provide the complete request and response queries if applicable (preferably using twurl)
    • What went wrong? What should have happened instead?
    • Include the account ID so that Twitter staff can investigate if this is an account-specific issue
  3. Be sure to not reveal any confidential information from advertisers, clients, or your company. See the sensitive information section below

  4. Don’t open duplicate threads of the same issue. This won’t get your question answered quicker and makes your thread harder to find.

  5. If a reply has been especially helpful and resolved your issue, please mark the answer as the solution, as shown in this GIF:

Ads API Sensitive Information

When posting request and responses, it’s important to distinguish what information can and cannot be shared publicly. If you see posts that contain confidential information, please flag them.

  • All API-related IDs are safe to share on the forum. These include:

    • Twitter App ID
    • Ads API entity IDs (account, funding instrument, campaign, line item, or promoted tweet IDs)
  • Credentials and confidential information should never be posted publicly. These include:

    • OAuth credentials
    • Confidential advertiser information (advertiser name associated with stats or spend, for example)
    • Passwords and personal identifiable information

TwitterAds Campaign Stats
Twitter Advertiser API Discrepancies
This user does not have permission to read campaign data
During media(image) upload i am getting an error
Interests for new campaign
Further investigation around number of funding instruments and 503 error
Tailored Audience List Processing Time
HTML Returned for an Ad Tweet Preview Does Not Look Right
Authorization problem
Can't connect to the Twitter Ads API
"code":"UNAUTHORIZED_CLIENT_APPLICATION","message":"The client application making this request does not have access to this API"
Missing billed_engagements metric
Gender criteria lacks documentation and doesn't not seem to work through the API
POST promoted_tweets
Funding instrument remaining amount not available
Can't create funding instrument
Values returned from V1 metrics are not matching with V0 metrics values?
Cannot retrieve Billing data in API
Twitter spend API failure
Purchase - sale amount through API
Not getting Engagement metrics for ORGANIC_TWEET
Ads API access
Getting NULLs instead of numbers
Modify campaign via API
Ads API 403 'Unauthorized Access"
ADS api service 400 on video creation - wrong id in parameters
Scoped_timeline not returning full history of tweets
Problem in Ads api
App download endpoint returns 404 error
Ads.twitter analytics promoted/organic tweet data don't match async report
V1-V2 Migration Issue - totals not matching
Promoted Accounts - No data at the line item level
I can get campaign by Ads API, but I received 403 when create campaign
Sale_amount return higher numbers than expected (Twitter ads UI)
How I can get creative level performance report for my ads
Ad account was not found error
Retrieving ads metrics per campaign
Sale_amount return higher numbers than expected (Twitter ads UI)
Ads API questions
Scoped_timeline endpoint - "User [user id] was not found" error
Corresponding line item (and higher level) data not retrieved where a promoted tweet is found
ERROR: CPI Campaign cannot decrease budget
Can't submit line item with product_type and placements