Funding instrument remaining amount not available


#1

Funding instrument does not have remaining amount value included in response. It is always set to null.

E.g.:
‘credit_limit_local_micro’ => null
’credit_remaining_local_micro’ => null


#2

Could you please provide us with a bit more information by following our Guidelines for Reporting Issues?

A twurl request that recreates this behavior would be very useful :slightly_smiling:


#3

Hey hey,

here is twurl request:
twurl -H ads-api.twitter.com “/0/accounts/18ce53wyntv/funding_instruments” | json

Last funding instrument is able to fund, but response does not seem to include remaining budget.
Numeric fields set are:

  'credit_limit_local_micro' => null
  'credit_remaining_local_micro' => null
  'funded_amount_local_micro' => int 1000000000

#4

Thanks! We’ll look into it :slightly_smiling:


#5

After speaking with one of our Partner Managers, I think this looks okay / as expected.

The funding instrument in question is an IO (Insertion Order), so the limit is the total value of IO you are using - since you only have one active, then 1000000000 is the limit.


#6

Ok, limit looks fine. The problem is the remaining amount. Should it not contain some value?


Funding instrument funded amount wrong
#7

I believe If you start spending the remaining amount should get populated appropriately. If it does’t, please do let us know!


#8

Account: 18ce53wyntv has funding instrument with id: kiyzp. It has some money spend on it, but the remaining field still holds a value of null.


#9

Hmm. Off the top of my head I am not sure what’s happening. Let me look into that and try loop in anyone else who might have more context / knowledge on this.

Have you tried speaking to the Account Manager who set up this funding instrument to see whether something like this is expected behavior?


#11

Thanks, that looks like a bug. I’ll raise this internally to try and figure out what’s wrong.


#12

Hi @andrs! Any news on this? Thank you.


#14

@andrs, @brandonmblack, anyone?..