There is no “exception” here - even Adobe have stated that there is no future for Flash and we need to move forward especially with the need to support increasing numbers of mobile users.
Especially since you are (re)consuming another third party for “your” player, we would recommend that you engage with them to encourage that they love towards open web standards rather than relying on dead technology options. There is very little that we can do here and we would prefer to support a broader ranger of platforms as we can within our player cards.
I’d ask and strongly recommend that you don’t directly request support from individuals, for the very good reasons that we all have different skills, vacation and availability schedules, and that these are community forums where we are not always able to answer every question within hours, days, or sometimes weeks (especially immediately following holidays).
We understand that every developer is keen for the quickest response and resolution to their current issue, but we hope that these forums provide an open way to get access to the most current discussions, even when we are unable to individually address every question directly.