Error uploading websitecard image statusCode Forbidden code 326

[Salashah]

We are getting an error while uploading website card image.

Error uploading website card image statusCode Forbidden code 326, message To protect our users from spam and other malicious activity, this account is temporarily locked. Please log in to https://twitter.com to unlock your account. exception The remote server returned an error: (403) Forbidden.

I checked my twitter account (ApprovalStatus": “ACCEPTED”,) not locked. please help me to rectify this.

why this error for my account?

[Salashah]

Any updates?

[juanshishido]

@Salashah: Please provide the API request you made, using twurl, so that we can try to help. Thanks!

[Salashah]

Hi,

Thanks for your reply, I didn’t setup twurl at my PC. could you help me with this Account ID =18ce54ds61l ?
My API request passing website card image fileName and ImageBytes.

Any API calls to check account is temporarily locked?

[Salashah]

Hi,

I attached my request and response

C:\Ruby23>twurl -H ads-api.twitter.com /1/accounts/18ce54ds61l

{“request”:{“params”:{“account_id”:“18ce54ds61l”}},“data_type”:“account”,“data”:{“name”:“Quintiles Careers - Monster.com”,“timezone”:“America/New_Yor
k”,“timezone_switch_at”:“2016-08-30T04:00:00Z”,“id”:“18ce54ds61l”,“created_at”:“2016-08-31T18:50:56Z”,“salt”:“bf4a6346507478f12341d939c3a3c60f”,“updat
ed_at”:“2016-10-23T08:36:41Z”,“approval_status":"ACCEPTED”,“deleted”:false}}

[juanshishido]

@Salashah: Looks like your account is no longer locked. Is this correct?

In any case, please see this post for details on how to create a website card.

[Salashah]

Hi

I’m getting the following error only 1 account(18ce54ds61l), remaining account no issue with uploading website card image. when i check the account(18ce54ds61l) is no longer locked.

Error uploading website card image statusCode Forbidden code 326, message To protect our users from spam and other malicious activity, this account is temporarily locked. Please log in to https://twitter.com to unlock your account. exception The remote server returned an error: (403) Forbidden.

May I know what could be a reason?
Or we have any other way (API calls) to check temporarily locked or the history of the account?

[JBabichJapan]

Hi Salashah -

The locked reason is not returned via UI or API, for these sort of errors you have to submit a support request via form like ones linked to from: https://support.twitter.com/articles/20171312

Thanks,

John