Error sending invitation - educational account


#1

Can anyone tell me what this error message means when trying to add a team member, and what this team member needs to do to his account in order for me to add him?


#2

I’ll add, I have seen other types of Error messages. The only one that is really self-explanatory is the error that the user has disabled e-mail notifications and needs to re-enable them. The error message that comes up for someone who already has a developer account is cryptic.

I would love it if a list of all possible error messages and their causes could be posted to the Education Playbook (https://developer.twitter.com/en/docs/basics/developer-portal/guides/twitter-for-education) for reference. Or, clarify the error message to explain more of what is going wrong?


#3

This is great feedback. I will work with our team to see what we can do to improve this situation.

In the meantime, can you please provide the @handle of both the Team account and the student that you are trying to add?


#4

Hi @LeBraat, the org account is @jonerbu, trying to add (redacted). These people are getting variants of “invitation failed to send”.


#5

@LeBraat: I’m also having trouble with adding (redacted) to the account.

The system says he has disabled e-mail notifications, but he sent me a screenshot from his account saying his e-mail is enabled:
Screen Shot 2018-10-03 at 9.22.41 AM.png


#6

There are a variety of different reasons why you might not be able to add a user to your account. I do apologize for the lack of detail included in these error messages, but we will likely not be able to do anything for these folks with these @handles at the moment.

We are actively working on improving the processes and information delivered related to this feature, but in the meantime, I think the best thing you could do is have these users create a new @handle and add those handles to your org account.

I know this is not ideal, but please do know that we are working hard to improve this situation.


#7

Okay. This is what I was going to do tomorrow if I hadn’t heard from you. I’m sure there will be gradual improvements over the coming months. Thank you!!!


#8

Hello, i was trying to send an invite from our org dev account (https://developer.twitter.com/en/account/team) to a user, i sent the invite but user did not get any invite email, so i cancelled invite to resend it (since there is no resend invite button), when i try to invite same handle again, i am getting an error

Error sending invitation

Invitation failed to send, please try again later.


#9

@raj55720205 - A couple of questions about this:

Have you been able to invite this user since then?
Who is the user that you are trying to add, and what account are you trying to add them to?


#12

Hi @LeBraat

I am also facing this issue. I have already added one developer to our org account after fixing the email issue on that handler. But, a day ago I tried to invite another dev and I got the same error:

Error sending invitation
Invitation failed to send, please try again later.

Just for information, it turns out that account has already been approved! So I got the same error for someone who is already an approved developer.

Hope this helps :slight_smile:


#13

At this point in time, you will not be able to add a developer that has an approved account to an additional team account. This is something that our team is actively discussing internally, so please stay tuned for future updates.


#14

+1 cannot resend invitation to a same user after canceling a previous one

I was trying to invite @likecoin_fdn to dev team


#15

I believe you have to wait 24 hours after canceling an invitation before you can extend another one.


#16

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