ERROR: Internal server error on card validator

[mc_mark]

We set up Twitter cards last fall and it was working fine until recently. Now the large summary card is not working. When testing URLs on the card validator I get an “ERROR: Internal server error” message. Site is www.mcintoshlabs.com. Why am I getting this error and why aren’t cards working anymore?

[andypiper]

I’ve just tested your URL and it seems to validate without an internal server error. I see a summary large image card is defined. You’ve got no twitter:image tag defined on the front page, so the image is blank in the card. I haven’t checked your other URLs.

There’s a lot more troubleshooting information in the pinned post if you want to dig further.

[mc_mark]

Can you please try http://www.mcintoshlabs.com/us/Products/pages/ProductDetails.aspx?CatId=blurayplayers&ProductId=MVP901. It is not working.

[andypiper]

The page is timing out in the crawler since it takes more than a few seconds to load. I’m seeing the same thing when trying to fetch the page using curl -A Twitterbot http://www.mcintoshlabs.com/us/Products/pages/ProductDetails.aspx?CatId=blurayplayers&ProductId=MVP901 (although it does eventually pull down, and the tags look to be there).

[mc_mark]

Is there a time limit before the crawler times out?

[andypiper]

I’d say anything over 5 or 6 seconds to get any data would be counted as a long time.

[mc_mark]

Has that changed on Twitter’s side recently? Our site has not changed so I don’t know why the URL I listed used to work but now doesn’t.

[andypiper]

Not that I know of - sorry for this issue.

[system]

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