ERROR: Failed to fetch page due to: HttpConnectionTimeout


#1

Issue:
This is a follow up from this thread:

URL affected:

Troubleshooting steps tried already:
In that thread [ERROR: Failed to fetch page due to: HttpConnectionTimeout] you mentioned that "a traceroute command fails after the 6th hop. You’ll need to investigate why that might be before we can help you with cards. Nothing more I can really assist with at this point."
One of the engineers at the hosting provider has run the traceroute from their end and has asked me if you could please run the traceroute and send me the output of it so that they can go through and figure out what is happening.

Many thanks!


#2

Hello, I have not received a reply yet. Could andypiper or a colleague please run the traceroute and send me the output? Many thanks.


#3

I am now on vacation for 2 weeks. I cannot access the specific network cluster that the cards crawler runs on anyway so my traceroute output would be from my local office and that would not be helpful. I’m not sure we can offer much help at this point.


#4

Is there anyone who could do that in your absence?


#5

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