Hi,
We have built an app that sent daily +1k emails to 5 DNRL’s.
(With the first run we sent +3.5M emails)
Same email list is sent to all 5 accounts.
For 3 of the accounts we have the status: “Audience too small”.
The other 2 accounts have distinct list_size when I make calls to:
ads-api…/accounts/account_id/do_not_reach_lists
to get the lists status.
Please advice on how we should make available the DNRL’s that are not with status “Ready” and how we can check if all the emails were uploaded for all the DNRL’s.
When making calls to the ADS API, all response statuses were successful.
Regards,
Alexandra
Hello,
Thanks for reaching out. Can you provide your AppID and also, are you able to provide the date where the list is uploaded?
Hi.
AppID is: 24209569
The list is uploaded twice/ day (at 6 and 18 UTC).
Regards,
Alexandra
Hello,
Based on what I see on backend, it seems like there are timeout error which could mean that the system was not able to process the list.
Could you try to re-upload the list with a smaller size / manually and see if the issue still persist?
Hi,
When I make the requests, I get Http Status: 200 for all the responses. The timeout errors are not sent in the response?
The daily list size is around 1k. This list limit is not over the API size limits, as far as I can see.
Do you have a suggestion for the size of the list?
Regards,
Alexandra
The error is noticed on 7/23/22 6:04:45.535 PM.
I did not see any error for your recent request. Did you manage to re-upload? Are you still facing the same “Audience too small”?
From what I understand, the list may take up to 48 hours to process, as documented here.
You mentioned that the list is uploaded twice a day. It could be that the first list hasn’t been completely processed yet but the app proceeds to send the second list.
On your end, is it possible, to reduce the number of times it sends per day to see if it works?
The error persists for 8 days for 3 accounts.
Last updated: Jul 26, 2022
Created on: Jul 18, 2022
Status: Audience too small
For the other 2 accounts the lists are with distinct length.
This would also be an issue, as for both accounts we send the same list of emails.
We can reduce the number of runs/ day to 1.
Are you referring to accounts or DNRLs?
I am assuming that you have onlny 1 account but 5 DNRLs. 3 of which has error persisting “Audience too small” and 2 of which has distinct length. Is that correct?
I am referring to 5 distinct accounts, each account with it’s own DNRL.
As far as I understand from Twitter API documentation:
" An account_id can only have at most one Do Not Reach List"
Hello,
Apologies for this. Yes you are right. And this appID 24209569 has access to all 5 accounts and it sends the emails to the DNRLs of each account. However, 3 of which has DNRLs with status “Audience too small”
Can you share with me the account_ids which has DNRL “Audience too small?” Also, when you mentioned distinct length is an issue, are you trying to say that they should be of a certain length or?
When I make a request to ads-api.twitter to get the list status I get for accountid: bhifk
“data”: [
{
“targetable”: true,
“name”: “Do Not Reach List”,
“description”: null,
“id”: “4tt5u”,
“reasons_not_targetable”: ,
“created_at”: “2022-04-08T11:45:28Z”,
“list_size”: 179116,
“updated_at”: “2022-07-26T06:05:25Z”,
“deleted”: false
}
]
and for account_id: 8kdaj
“data”: [
{
“targetable”: true,
“name”: “Do Not Reach List”,
“description”: “”,
“id”: “4sbms”,
“reasons_not_targetable”: ,
“created_at”: “2022-03-10T14:38:35Z”,
“list_size”: 192931,
“updated_at”: “2022-07-26T06:05:34Z”,
“deleted”: false
}
]
For accounts above, we send the same emails list, so they should have the same length.
The other accounts with “Audience too small” are : 18ce55g3em9, 18ce55d3pvy, jydr0
Hi.
We have changed the process to run once per day, but the issues persist: “Audience too small” for accounts: 18ce55g3em9, 18ce55d3pvy, jydr0.
Do you have any suggestions?
Thanks!
Hello,
Confirm that all 5 accounts were uploaded with the same list but still 3 of the account failed?
If thats the case, instead of using the App to send, could you try manually uploading the list to the 3 failed account using this endpoint POST batch/accounts/:account_id/do_not_reach_lists/:do_not_reach_list_id/users to see if it works?
Hi, The same issue appears when I upload a list manually using the specified batch endpoint:
{
“request”: {
“params”: {
“account_id”: “jydr0”
}
},
“next_cursor”: null,
“data”: [
{
“targetable”: false,
“name”: “Do Not Reach List”,
“description”: null,
“id”: “50k4a”,
“reasons_not_targetable”: [
“TOO_SMALL”
],
“created_at”: “2022-07-18T15:34:21Z”,
“list_size”: null,
“updated_at”: “2022-08-11T10:19:47Z”,
“deleted”: false
}
]
}
Hello,
Would you be able to send me the list that was uploaded? I will check with the engineering team on this.
Hi,
Below can be found request:
{
“data”: [
{
“success_count”: 2,
“total_count”: 2
}
],
“request”: [
{
“params”: {
“do_not_reach_list_id”: “50k4a”,
“emails”: [
“d21ccb7826ceddcc9215779f4e58ac3c32112ecb9e2e50056821110c34f02b0e”,
“515b0445ee6321b1f373e899c1a9439c6d4f6a982c62890e0911a9cb2bfe0d2e”
],
“expires_at”: “2022-09-12T14:00:00Z”,
“account_id”: “jydr0”
},
“operation_type”: “Update”
}
]
}
and the status after the request was made:
{
“request”: {
“params”: {
“account_id”: “jydr0”
}
},
“next_cursor”: null,
“data”: [
{
“targetable”: false,
“name”: “Do Not Reach List”,
“description”: null,
“id”: “50k4a”,
“reasons_not_targetable”: [
“TOO_SMALL”
],
“created_at”: “2022-07-18T15:34:21Z”,
“list_size”: null,
“updated_at”: “2022-08-12T11:02:16Z”,
“deleted”: false
}
]
}
Hello,
Thanks for the details. I have shared it with the engineering team. I will update again when they respond.
Also, can I verify that even uploading >100 users manually, it still returns “Audience too small”? Reason being, I saw that in your request, there is only 2 emails provided.
Hi,
We have sent 10k emails using Postman and we have the same error status for the list:
{
“request”: {
“params”: {
“account_id”: “jydr0”
}
},
“next_cursor”: null,
“data”: [
{
“targetable”: false,
“name”: “Do Not Reach List”,
“description”: null,
“id”: “50k4a”,
“reasons_not_targetable”: [
“TOO_SMALL”
],
“created_at”: “2022-07-18T15:34:21Z”,
“list_size”: null,
“updated_at”: “2022-09-08T12:31:52Z”,
“deleted”: false
}
]
}
Hi,
I can see that the list status was changed and list_size was updated - one day after the manual load.
The list size updated to 1516 and it didn’t changed in the last days. In the last four days were send over 1K emails daily (from which I think that at least one should have a matching active Twitter account).
So, my question would be why the list remains with the same list_size.
Thank you!
