looks like No number from JIO (carrier name) is being accepted by Digits. always says cant send OTP , try alternative number.You can try with 7972108242please look into this ASAP.
Can you let me know if the voice callback is working or not? Can you please also share other numbers hitting the issue?
@bonnell sorry for the late reply. the thing is it does not go beyond OTP screen. so resend or voice callback screen is not reached ( it gives error message before reaching that screen) . For now I don't have other numbers that i can share with you. if i'll post here if i get any that i can share.
Thanks, I haven't heard other reports of this issue, so please share any additional numbers.
@bonnell Hey, I've managed to found other JIO numbers as you requested.8200690247, 8200883653, 8200679543Same problem with these numbers also.
Thanks, I'll look into this.
@bonnell Hey, Any update on this?
Not yet @Apsaliya27, we're still trying to work with the carrier on this.
@bonnell Okay. let me know here once the issue is resolved. Thanks
I meant to post this a couple of weeks ago and forgot, my apologies. Based on what we're seeing currently, messages to JIO numbers are flowing through correctly and without issue now.
Thanks for the update @bonnell
Hi. Is there an issue with this again? When I use a JIO number, a HTTP error is thrown
E/Digits: HTTP Error: HTTP request failed, Status: 400, API Error: 44, User Message: Please check your number and try again.
I haven't heard of any issues since we made the changes in December. Can you share the number hitting this issue?
The number is +91 83105 04665.
+91 83105 04665
Can you double-check that number?
@bonnell That is very strange. I've been using this number for the past month. I'm able to send/receive SMS as well as get voice calls on the number. Could there be another reason for this? Do new numbers given by operators take a while to reflect?
Operator changes can take some time to filter through and be applied. If you try on https://get.digits.com and click on "Account", does it work for you?
Nope. It failed with Invalid phone number on https://get.digits.com .
Invalid phone number
I guess I just need to wait till the number filters through. Thank you for your help @bonnell. Appreciate it.
Hello Bonnel,The problem with Jio numbers still persists,(no problem with numbers starting with 79) but with mobile numbers starting with series 8848. For example, digits couldn't recognise numbers like 8848012237, 8848011359 etc. Please look into the issue.
Thanks @rashidckk, we're going to dig into this for you. Stay tuned for an update!