Developper account still under review (more than one month without answer)

[SkywaZ]

Hello,

I applied to a developper account early august, I received an email asking me for more details 23/08/2018, I answered it 09/09/2018 but still no answer today

Is anyone can help me about this issue here ?

Thank you

Regards

[hmz]

Hi @SkywaZ. Thank you for letting us know. Could you let me know what you emailed us on 09/09 so I can pass it on to our team to review?

Hamza

[hmz]

Thank you. I’ve forwarded that information over to our internal team.

I will delete it from this thread for privacy reasons.

Hamza

[SkywaZ]

Thanks to you Hamza

[hmz]

Hello. Your case was reopened. If you reply to the email requesting more information, someone should reach out to you and help you further.

Hamza

[SkywaZ]

Hey Hamza,

I received an answer yesterday, telling me my application was not OK with Twitter rules, despite my project is only about post classified ads from a website to Twitter.
I answered too with more explanation, I hope it will be enough, otherwise, I will be happy to have more explanations about what is wrong with my project

[hmz]

Hello @SkywaZ. You will need to reply to the email they sent if you need more clarification. We don’t have visibility on the ongoing cases for developer applications.

Hamza

[SkywaZ]

OK, Thanks, I already did it of course and I’m now waiting

[SkywaZ]

Hello,

Unfortunately this is still a problem. I got an answer but they didn’t read my lasts messages before.
To resume:

• I sent my application (app1)
• they refused it, telling me to change what I wanted to do
• I sent them a new application (app2, OK with policy and everything)
• but they keep answering about app1 even if I tell them this is not the same project anymore
• they don’t answer me since 1 week

How can I find a solution about this ?

Regards

[hmz]

Hello,

You’ll need to reply back to the email which asked you to clarify your use case to ensure it’s not in conflict with our automation policy. If you are rejected, the email will clearly state this and I don’t believe you have been so far.

Hamza

[SkywaZ]

Hello,

I explained it again in my last reply, with more details, but no answer, 11 days now

[hmz]

Could you send that email reply again? I see your case was reopened on the 22nd, so it might not have come through properly.

Hamza

[LeBraat]

@SkywaZ - If you would like to proceed with the application, please make sure to closely review our automation rules and adjust your use case to be compliant with our policy. I am not seeing a response in our system from you since we reached out to you last.

[SkywaZ]

Hello @LeBraat,
I replied the 19/10/2018 and resend my message again the 01/11/2018

I send it again there is few minutes

[LeBraat]

Which email address are you responding to? Mind sending a screenshot of the header?

[SkywaZ]

Subject: Re: Case# 90134358: Gnip Freemium Access Request [
 ref:_00DA0K0A8._5004A1SiUKG:ref ]
From: Yann GLAPA <yann.glapa@free.fr>
To: developer-accounts@twitter.com
References: <1870229577.1411301952.1539779167863.JavaMail.root@zimbra59-e10.priv.proxad.net>
Message-ID: <d365d987-0b65-d12b-3b8d-12bf809bc590@free.fr>
Date: Fri, 2 Nov 2018 18:42:48 +0100
User-Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101
 Thunderbird/52.9.1
MIME-Version: 1.0
In-Reply-To: <1870229577.1411301952.1539779167863.JavaMail.root@zimbra59-e10.priv.proxad.net>
Content-Type: text/plain; charset=utf-8; format=flowed
Content-Transfer-Encoding: 8bit
Content-Language: fr

[LeBraat]

Thank you for providing this info. I am not seeing this response in our system. I will work with our team to identify what is going on.

[LeBraat]

Did you receive any email failure notification on your end when you sent this last one?

[SkywaZ]

No failure message, I sent 3 mails since last reply from your side, and nothing in return

[LeBraat]

Thank you for letting us know. I am working with our team to figure out why these are not showing up in our system.

Sorry for the inconvenience.