Developper account still under review (more than one month without answer)

[SkywaZ]

Hello,

I explained it again in my last reply, with more details, but no answer, 11 days now

[hmz]

Could you send that email reply again? I see your case was reopened on the 22nd, so it might not have come through properly.

Hamza

[LeBraat]

@SkywaZ - If you would like to proceed with the application, please make sure to closely review our automation rules and adjust your use case to be compliant with our policy. I am not seeing a response in our system from you since we reached out to you last.

[SkywaZ]

Hello @LeBraat,
I replied the 19/10/2018 and resend my message again the 01/11/2018

I send it again there is few minutes

[LeBraat]

Which email address are you responding to? Mind sending a screenshot of the header?

[SkywaZ]

Subject: Re: Case# 90134358: Gnip Freemium Access Request [
 ref:_00DA0K0A8._5004A1SiUKG:ref ]
From: Yann GLAPA <yann.glapa@free.fr>
To: developer-accounts@twitter.com
References: <1870229577.1411301952.1539779167863.JavaMail.root@zimbra59-e10.priv.proxad.net>
Message-ID: <d365d987-0b65-d12b-3b8d-12bf809bc590@free.fr>
Date: Fri, 2 Nov 2018 18:42:48 +0100
User-Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101
 Thunderbird/52.9.1
MIME-Version: 1.0
In-Reply-To: <1870229577.1411301952.1539779167863.JavaMail.root@zimbra59-e10.priv.proxad.net>
Content-Type: text/plain; charset=utf-8; format=flowed
Content-Transfer-Encoding: 8bit
Content-Language: fr

[LeBraat]

Thank you for providing this info. I am not seeing this response in our system. I will work with our team to identify what is going on.

[LeBraat]

Did you receive any email failure notification on your end when you sent this last one?

[SkywaZ]

No failure message, I sent 3 mails since last reply from your side, and nothing in return

[LeBraat]

Thank you for letting us know. I am working with our team to figure out why these are not showing up in our system.

Sorry for the inconvenience.

[SkywaZ]

No problem, let me know if you need anything from me

[LeBraat]

I most definitely will.

Thank you for your patience!

[SkywaZ]

Hello,

I received a new email but… they still answer to my first email I sent early August (with the first “bad” project), they don’t take in count all the others emails I sent (about the second project).

They keep talking about automated retweets (it was the project, the second is only about publishing articles and news from a website to twitter…)

I don’t know what I can do if they keep ignore my last emails and only take care about the first.
Maybe they can reject my access request ? And I will make a new

Regards

[LeBraat]

I’m sorry for the inconvenience here. Like I mentioned, your emails have not been hitting our service properly. We have a few folks investigating that at the moment, but likely didn’t receive any information about your secondary use case.

Did you receive a specific case number that you are working through with the team so I can check to see if your emails are coming through now?

[SkywaZ]

Hello

I checked every email I received from developer-account at twitter.com and reference is ref:00DA0000000K0A8.5004A00001SiUKG:ref in the first email (same in the email subject and in the body) and ref:_00DA0K0A8._5004A1SiUKG:ref in the following emails (same in the email subject and in the body)

The case number is Case# 90134358: , but not always on the emails

You can see here all emails I received:

Screenshot

And here, all emails I have sent:

Screenshot

[LeBraat]

We are continuing to investigate what is going on here.

[SkywaZ]

Hello,

Still no news ?

[hmz]

Hi @SkywaZ. Apologies in the delay. I’ve pinged the team responsible for reviewing developer applications. I’ll let you know when I get an update.

Hamza

[hmz]

Could you try replying to the email from a different address @SkywaZ?

Hamza

[system]

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