#1

Our application was suspended. The following message is shown on the Developer Portal:
This application has violated Twitter Rules and policies. As a result, it can no longer be accessed.
We submitted a support ticket with this form Platform.
Got an answer from support team:

Hello,

Thanks for reaching out. Your app has been restricted or suspended due to one or more violations of our Developer Agreement and Policy, Automation Rules, Display Requirements and/or Twitter Rules. Common reasons for this happening include:

  • Users reporting content posted through your app as spam (Tweets, RTs, favs, DMs, etc.)
  • Abusive use of automations, like auto-following/unfollowing
  • Suspicious API usage, such as repeatedly hitting rate limits
  • Display violations regarding how you must show Tweets

This list is not exhaustive, so review our policy documentation to ensure that your app and your app’s users are following all of our rules.

Please respond to this email if you need further clarification, but note that we will only consider a request to lift this restriction after you provide us with the following information:

  • App ID and consumer key
  • Link to and instructions on how to log into your app to review it for compliance
  • A list of specific changes that you have made to resolve policy non-compliance

We will not respond to requests to lift restrictions that do not include this information.

Regards,

Twitter Platform Operations

We provided all necessary information and access to the support team and still don’t have any reply.
What else can we do to get the application working?

1 Like
#2

Thanks for reaching out. I can look into what may be happening here. What @handle was suspended?

1 Like
#3

Hello Jessica
Application is linked to @AwarioApp account. One application is operating normally, the second (DEV, QA) is suspended.

Thank you for the fast reply

#4

Thanks, I filed a ticket on this one.

1 Like
#5

I reached out to the team, and they suggested you file another appeal here.

Thanks again!

2 Likes
#6

Jessica,

We submitted another appeal.
Hope the issue soon would be resolved

Thank you for your help!

2 Likes
#7

Hello, @jessicagarson

Still, there’s no answer from the Twitter team.
What is the average response time of the support issue?

Thank you

1 Like
#8

I also didn’t get my answer from @jessicagarson

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#9

@AwarioApp I was on vacation yesterday, but typically it takes a week or so depending. I’m going to send you a DM on this platform to get some additional infomation.

1 Like
#10

@juliediane13 just replied to you on a different thread.

1 Like
#11

Where?

#12

@juliediane13 I replied to this thread

#13

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