We are looking at creating a customer engagement application for welcome messages, quick replies, etc. We were just wondering if there are any keyword or rule options in the quick reply to get an automated response, if they do not choose from one of the options.
Thanks

Check out GitHub - twitterdev/SnowBotDev: An example #TwitterBot illustrating the Twitter Account Activity and Direct Message APIs. demo - that uses quick replies. Generally there’s no restriction on what or how you can respond to whatever - that depends entirely on your own code.

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