Computer log in problem


hi guys, i need some help.
my friend usually logs in on her iPad and she saved her password there. while she tried to log in using computer (web), she entered the correct password but it says “please reset your password” thingy. the problem is, she lost her email and can’t recover the password. mobile phones number also doesn’t help. what i wanna ask is, how to reset password on iPad or how to eradicate the please reset your password thingy? please help. thanks!