To Whom It May Concern:
Please help. Not sure what else we’re supposed to do to receive approval on our Twitter card – we’ve tried everything listed in documentation and blogs with no luck!
We have tried now on 4 different occasions to have our Summary Twitter card approved (starting in Jan 2013). We’ve read through the documentation several times, made adjustments to the code based on updated documentation, tested/re-tested – and every time BEFORE we submit the application we’ve tested on the testing tool and now new “validator” tool and have a green light/everything is OK before we submit – yet we still are rejected with no clear reason why.
The most recent rejection said our “url is inaccessible” but we’ve checked again – this page is on the web & to the best of our knowledge (and per the validator tool) has the markup required for a summary card.
We would submit for approval again as the rejection email suggested, but now after validating the URL and filling out the form, the form submission fails! It listed: “Something went wrong and your request to be added to the whitelist failed. Please try again.
Reason: is not a valid screen name”
Not sure what that means since the form auto-populated with our user account information and won’t allow for “Website Twitter Username*” field to be populated.
Please advise on what else we need to do to get approval.