CITY_TARGETING feature required for geo targeting criteria

thekwriteam · 2018-11-28T13:11:57.290Z

Our app id is 15140641. While adding geotargeting i am getting this error .

“Account need to have CITY_TARGETING feature to add GEO targeting criteria with CITIES location type”,

let me know how can we add the CITY_TARGETING feature.

jrsyo · 2018-11-28T19:18:16.637Z

Hi @thekwriteam ,

This feature is restricted by default. You need to reach out to our Sales rep if you have a contact information in order to enable it. (or you can submit a support request from https://ads.twitter.com/en/help)

Best,
Shohei

thekwriteam · 2018-12-05T06:15:19.000Z

Hi Shohei

We have submitted a request on provided link from our account, but not yet received any response. Can you help me with this?

Thanks

carmenjyuen · 2018-12-06T16:49:29.155Z

Hi @thekwriteam,
Can you let me know your support ticket ID?
Carmen

thekwriteam · 2018-12-08T13:28:20.000Z

Hi Carmen

I cannot find any support ticket generated upon submitting the form at this link https://ads.twitter.com/en/help.

Can you check the support tickets generated from my account. I cannot option to check any. Please take a look.

Thanks

carmenjyuen · 2018-12-10T17:12:37.400Z

Hi @thekwriteam,

The ticket ID should be in the email follow-up you get after filing - Can you check again? I don’t have a way to look at tickets generated by account.
Carmen

thekwriteam · 2018-12-11T06:26:24.000Z

Hi Carmen

I have created a new ticket again with . Please check the details.

Ticket ID: 0100084974

carmenjyuen · 2018-12-11T17:23:00.457Z

Hi @thekwriteam,

The ticket said it is resolved. Are you all set?
Thanks,
Carmen

thekwriteam · 2018-12-14T06:38:07.000Z

Hi Carmen

It’s working now.

Thanks

thekwriteam · 2018-12-17T06:19:28.000Z

Hi Carmen

We are again facing issue with location targeting. I have opened up a new ticket. Can you help me with this?

Ticket No.: 0100551532

Thanks

thekwriteam · 2018-12-18T12:44:25.000Z

HI Carman

Can you check the status of Ticket No.: 0100551532

More detail is in trailing mail.

carmenjyuen · 2018-12-18T19:14:06.621Z

Sorry for the delay - are you all set?
Carmen

thekwriteam · 2018-12-19T06:17:22.000Z

Hi Carmen

No We are still getting same error for targeting cities. Can you confirm if our twitter app is granted CITY_TARGETING account feature.

Please respond at earliest

Thanks

thekwriteam · 2018-12-20T07:22:10.000Z

HI Carmen

Any chance if you got a look on ticket 0100551532 ?

It’s quite urgent as we are getting the issue on production and look to resolve it at earliest

Thanks

thekwriteam · 2018-12-24T12:23:34.717Z

Hello

Just posted new ticket for CITY_TARGETING issue. CASE# 0101129699

any quick response will be appreciated though it’s been 26 days since the thread is open.

juanshishido · 2018-12-24T15:56:14.527Z

thekwriteam:

Can you confirm if our twitter app is granted CITY_TARGETING account feature.

To clarify, this is set at the ads account level, not the app.

As was alluded to in the first reply, this isn’t a issue we can help with here. This forum is for developer questions specific to the Ads API. Granting access to features is not covered.

juanshishido · 2018-12-24T15:56:19.078Z