Cannot access https://twitter.com/settings/widgets

andypiper · 2014-09-16T08:22:30.205Z

OK thanks for the update - will look into it.

TW51234466 · 2014-09-17T07:54:34.866Z

Andy, I don’t know what you did, but it is working for me again. Thank you!

agneesze · 2014-09-17T14:29:00.760Z

It is NOT working for me still.

agneesze · 2014-09-18T15:22:00.764Z

still not working for me

TW51234466 · 2014-09-18T22:00:09.459Z

agneesze, were you registered on this site before the problem started? I wasn’t and also couldn’t log in here with my regular Twitter account.

Perhaps try creating a ‘throwaway’ Twitter account registered to a different email address like I did. See if it can access Settings->Widgets or not; my throwaway could when my regular couldn’t. My regular account started working two days later, which I assumed was the work of andypiper, but until he responds here we shouldn’t assume anything, especially because the problem isn’t fixed for everyone.

DGDeyb · 2014-09-19T01:17:35.598Z

Thanks for the link!

agneesze · 2014-09-19T07:54:38.499Z

TW51234466 - I was not registered before the problem started, so I do not have this problem that you had - when you created new account also to register for this site.

Andy - could you update?

alphamosa · 2014-09-22T08:29:12.809Z

Same problem here. I get an error every time I click on the Widgets item in the settings menu.

USIEvents · 2014-09-22T08:44:51.841Z

Apparently the same problem happens when we try to access our account’s widget list page (https://twitter.com/settings/widgets).

The server answers with a 403 status and a blank page.

I’ve tried on my own twitter account and the page loaded just fine, but with our USIEvents account it always answers with a 403 status.

This is quite a serious handicap for our company ; help would be greatly appreciated.

jcbsIW · 2014-09-22T14:53:58.111Z

Hi. Same problem happens here, but answers a 500 status on a error page (“Sometings was wrong”, said).

If you know your widget ID (on the embed code), then you can edit by this way:

https://twitter.com/settings/widgets/[yourwidgetid]/edit

USIEvents · 2014-09-23T08:55:06.155Z

Thanks to you we were able to do the changes we needed. Kudos ^^d

VisitTours · 2014-10-10T12:48:08.086Z

Is there any update on this situation? I still can’t access my widgets via https://twitter.com/settings/widgets. Can work around but would rather not have to.

Look forward to more info.
Thomas

indianburger · 2014-10-13T22:03:42.246Z

Issues with /settings/widgets were resolved a few weeks ago. What are you actually seeing?

VisitTours · 2014-10-14T07:34:51.769Z

Thanks for the reply. I’m seeing a blank page whenever I try and access https://twitter.com/settings/widgets while signed into my account.

I’m using Chrome on Windows 7. I have tried the url in IE and it produces a 404 error page.

Any help/advice is appreciated.

indianburger · 2014-10-14T15:59:33.264Z

Thanks for the report @VisitTours . We will look into this as soon as we can.

FanSourcer · 2014-10-16T21:25:39.133Z

I’m having the exact same issue. I created a few new widgets on my @FanSourcer account and now every time I try to load the page it times out, I just get a blank page and occasionally an error page. On other accounts it works fine.

kaperez60 · 2014-10-23T20:26:44.586Z

Has there been any solution to this issue? I’ve been trying all day and keep getting an error message.

JakeHarding · 2014-10-23T21:04:34.287Z

We’ve identified the issue and hope to have a fix out by the end of the week. Apologies for any inconveniences.

JakeHarding · 2014-10-24T23:59:12.213Z

The fix has been deployed. If anyone is still experiencing issues, please let us know.

niall · 2014-10-28T15:36:16.137Z