Campaigns missing from API

[Ops_SAP_MSIGHTS]

Hi there,

We have a daily routine that extracts performance metrics for all campaigns under one account.
We pull “yesterday’s” data as the time-frame parameter, we have done this on a daily basis throughout the year.

While doing a comparison against the total account results in Ads Manager, we noticed that we were missing some campaigns.

So far, we have identified the following:

*The campaigns that are missing, have “in-stream video ad views (pre-roll)” as the campaign objective.
We initially thought we were filtering by objectives, but we don’t exclude any of them. In fact, there are some campaigns under this objective that we DO have.

What could cause some campaigns are not included in the API feed?

Many thanks in advance,
Let me know any additional information/ details we can provide.

[JBabichJapan]

Hi,

The most basic reason that could be causing that is that you are not including deleted campaigns, which would only return in some API endpoints when passing with_deleted=true flag.

I would recommend to narrow down a specific example and if you can find that and still not sure why it’s not in API someone can follow up if you have the account ID + campaign ID from Ads.twitter.com UI.

Thanks,

John

[Ops_SAP_MSIGHTS]

Hi John,

Thanks for the reply,
Here’s a couple of campaigns under the same account we have been using to troubleshoot:

• NA_Brand_AO_AC_SOC_US-CA_Q2FY16-LB-Amplify-NBA-Keyword
  We are able to pull results for this campaign, the status is “expired”.

-NA_USCA_GBCEOSeries_2017_Q3Q4_CA_AO_SOC_Business_Amplify_BRA_LB_TWI
This campaign we are not able to pull any results for it, the status is “paused”.

I revised the status for the campaigns within the account, none is marked as “deleted”

Here’s the account id: 19bgp7
Here’s the campaign id we could use to troubleshoot:16263023
Campaign name: NA_USCA_GBCEOSeries_2017_Q3Q4_CA_AO_SOC_Business_Amplify_BRA_LB_TWI

Thanks,
Rolando

[Ops_SAP_MSIGHTS]

Hi John,

Let me know if there’s any additional information I can provide.

Many thanks,
RB

[juanshishido]

@Ops_SAP_MSIGHTS: Is the issue that you’re not seeing all of the campaigns you expect to see when making a request to the GET accounts/:account_id/campaigns endpoint?

[Ops_SAP_MSIGHTS]

Hi,

We create a more elaborated report than just extracting all campaigns,
But yes, using the example above, this campaign we cannot extract any performance data from:
-NA_USCA_GBCEOSeries_2017_Q3Q4_CA_AO_SOC_Business_Amplify_BRA_LB_TWI

[juanshishido]

Have you tried making the following request:

$ twurl -H ads-api.twitter.com "/2/accounts/19bgp7/campaigns?campaign_ids=9okmn"

You previously noted 16263023 as the campaign ID. Note that, through the API, most of the identifiers are base-36 representations of the base-10 values you see on ads.twitter.com (source).

[Ops_SAP_MSIGHTS]

Hi Juan,

The campaign is showing up when doing the request you outline.
I think we have figured out what’s going on, this campaign doesn’t have any promoted tweets, all the results are allocated under “in-stream videos”

We are using version 1 of the API.
twitter.com/api/v1/

We will upgrade to the latest in the upcoming weeks,
Is there a way we can download “in-stream videos” under V1?

Thanks,
RB

[juanshishido]

@Ops_SAP_MSIGHTS: Not exactly sure what you mean. Are you referencing something on ads.twitter.com?